IT Support and Helpdesk
Malton, North Yorkshire YO17
£28,000 - £37,000 per annum which includes on call payment
Permanent Office based role
Commutable from Driffield, Pickering, Kirkbymoorside, York, Stamford Bridge, Scarborough
Shift work – Mon – Fri between (8hrs per day between the hours of 5am – 5:30pm)
You will need to hold a full UK driving licence
On call is 1 week in around 7. Mon – Mon. £300 flat fee plus extra paid if a call is taken.
The Role
The UK & ROI IT Service & Support team is tasked with managing and enhancing the service and support for end-user requests and incidents.
This position demands strong IT and OT skills, a deep commitment to end-user satisfaction, and experience with a continuous improvement mindset. The role has a particular focus on supporting factory systems and maintaining data accuracy. The successful candidate will be responsible for implementing functional changes and driving business process improvements.
As the primary point of contact for IT Service within the business, this role involves direct interaction with customers, addressing IT incidents and requests.
Duties
Being part of the on-call rota, weekends and out of hours
Spending time both within the factory and the office delivering factory IT support.
Setting up Product Codes and producing sample labels ahead of production.
Manage the process of change effectively.
Recognise areas for internal imp...