Job Title: Collections Agent
Location: Harlow
Salary: £23,400 plus performance-related bonuses
Hours: Monday to Friday, shift patterns of 8am to 4pm or 10am to 6pm
About Our Client:
Our client is a leading organisation in the financial industry, providing top-notch services to their customers. With a strong focus on customer satisfaction and professional growth, they are seeking a dedicated Collections Agent to join their dynamic team.
Benefits & Perks:
* Competitive salary
* Comprehensive training programme
* Great opportunities for career development
* Collaborative and supportive work environment
* Attractive employee benefits package
Responsibilities:
* Process inbound calls and provide exceptional service
* Collect overdue debts, negotiate payment arrangements, and ensure compliance with client criteria
* Identify any instances of vulnerability and take appropriate actions
* Liaise with other departments and field staff as necessary
* Conduct outbound calls
* Update system with accurate call notes and complete associated actions
* Handle account queries and verbal complaints, escalating complex cases to senior staff
* Follow established collections processes and procedures
* Assist with any duties as directed by a Team Leader or Manager
Essential (Knowledge, Skills, Qualifications, Experience):
* Firm and polite telephone manner
* Strong organisational and communication skills
* Attention to detail
* Good working knowledge of Microsoft Office applications
* Ability to deal with customers professionally, calmly, and tactfully
* Strict confidentiality and non-discriminatory work approach
* Previous call centre experience
How to Apply:
If you are a highly motivated individual with a passion for delivering exceptional customer service and pursuing new challenges, please apply now!
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