Summary
Are you interested in a career in IT? Solutions in IT have an exciting new apprenticeship opportunity to join their ever-growing team as an IT Technician Apprentice. We've got a great track record of recruiting and developing apprentices in our team that was first established in 1994. Hybrid working will be considered.
Wage
£14,560 a year
Training course
Information communications technician (level 3)
Hours
9am - 5pm or 8am - 4pm Monday - Friday. 35-hours pw (an hour unpaid lunch break per day). This role can also be developed as a hybrid role (remote working and office working) after an induction has taken place and subject to individual circumstances.
35 hours a week
Possible start date
Monday 24 March
Duration
1 year 5 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We will give you as many opportunities as possible to learn the basics of our IT support for our clients. Typically, your daily tasks may include:
* Cloud backup service. We currently back up lots of client data to the cloud and need to install/configure and monitor that process and restore as required
* Cloud Windows server hosting/management. We provide first line support for clients that are using cloud hosting
* Installing and supporting our market-leading proprietary EMiR software and its various extensions
* Identifying company requirements and systems
* Microsoft 365 configuration, installation and basic support to clients
* Contributing to procedures for handling recurring support requests
Direct training will be given on all of the above so we are looking for an aptitude and willingness to learn.
Where you’ll work
UNIT 1
THE CHAMBERS
BOWDEN BUSINESS VILLAGE
HARBOROUGH ROAD
LE16 7SA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
In addition to the onsite training, you will undertake your apprenticeship studies with a specialist tutor from Estio Training. Your teaching sessions will be delivered virtually, and you will get full support to help with your studies by our team. On successful completion you will be awarded the level 3 Information Communications Technician Apprenticeship.
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 4-9 (A*-C))
* Maths (grade 4-9 (A*-C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Analytical skills
* Logical
* Team working
* Patience
Other requirements
Our offices are on a public bus route. There’s also free parking with eating places close by. If you are shortlisted you will receive a telephone call within 7 days. If you are successful we will invite you to a group assessment session and will give full feedback afterwards.