Pay Rate: £31,000 Contract Type: Permanent (Full-Time) Shift patterns: Monday to Friday, rotating between 07:00 AM to 03:00 PM and 08:00 AM to 04:00 PM Location: Birmingham, B92 8NW DHL, an award-winning leading supply chain business, is seeking an Operations Controller to play a vital role coordinating our daily warehouse and distribution requirements. What Does the Role Entail? As part of your normal duties, whilst maintaining excellent health and safety practices, you will: Ensure that DHL service providers have agreed and signed off any contingency plan and have the correct resources available to act upon the plan. Liaise with carriers to ensure pre-arranged transport from the contingency plan, sourcing other carriers where required to smooth out the collection plan as much as possible. Support supervisors and the DHL management team to achieve continuous improvement, development, and implementation of standardised “best in class” processes. Identification and support the implementation of savings, cost reductions & efficiency opportunities within the transport network Escalate issues including transit delays, to appropriate contacts, including supervisor, management, customer & third-party service providers. Ensure adherence to internal and external costs agreements and procedures, to avoid and report financial loss and/or financial discrepancies. What Do We Need from You? We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone: IT Literate, with Microsoft Office Packages Administrator OR Strong operational process knowledge is essential Can do attitude, working well as a team and independently Why Choose Us? As well as competitive pay rates, you will be entitled to an award-winning range of benefits including: On-site benefits: mention if site offers free parking, free transport to site, canteen provisions etc. Free confidential 24/7 GP service Hundreds of discounts (including retail, childcare gym) Affordable loans & enhanced pension scheme 24/7 employee support service for you ( family) with access to free counselling and much more: Link to Benefits Our Approach to Diversity & Inclusion We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: Link to Diversity Be an Essential Part of Everyday Life DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare, and more, so they can deliver to their customers.