Job Summary This is a dynamic and evolving role. You must have a strong focus on continual quality improvement. The post holder will work closely with Director of Quality & Governance to provide support to the Clinical Governance and Quality Agenda within Teldoc. To provide visible, professional clinical leadership that promotes the values of care, compassion and respect for patients, carers and staff. KEY RESPONSIBILITIES General Promote & maintain high standard of clinical care Provide line manager support to NP, Paramedic, and ACP team Maintain active engagement with clinical staff, assisting in staff induction, performance reviews and appraisals Quality & Governance Participate in the conduction of clinical audit, reporting findings. To ensure consistent clinical protocols are in place across the organisation, conducting regular reviews to ensure they remain relevant To lead on designated clinical areas, such as early cancer diagnosis Providing support in the management of clinical complaints, promoting a culture which encourages clinicians to review practice To lead on Significant Event Analysis to identify and disseminate learning Attendance at Quality Governance meetings Risk Management Assist with ensuring the organisation meets and maintains the requirements of Care Quality Commission Assist in the management and investigation of incidents, sharing lessons learned Other To maintain own skills in quality, governance, audit and risk management Undertake such duties as may be delegated to the post-holder from time to time