Are you searching for a new position? We are looking for a Tour Operator to join our Travelbound operations team in Brighton. We encourage anyone with a passion for travel and customer service to apply. We provide detailed training and support covering everything from mentoring, line management guidance, and also educational trips to experiencing our product to ensure you realize your full potential. Travelbound Student Tours is a small specialist company dealing with educational travel for students in Higher and Further Education. Being part of Travelopia, we can support a student’s development in unison with their educational framework and build an outstanding learning experience outside of the lecture room. About the role: The Tour Operator will be responsible for bookings to specific destinations, from the confirmation of the reservation to the completion of the tour and post-tour follow-up. Reporting to the Senior Tour Operator, you will ensure that the customers receive a high level of personalized service and allow for extra touches to be made, which are key to maintaining the brand's outstanding experience. What You'll Be Doing Planning and booking detailed travel itineraries according to groups’ requirements Work closely with the party leader to piece together a “unique educational travel experience” Dealing with all client file administration and telephone and e-mail queries to specific destinations As required negotiate rates with suppliers & ground Service agents Ensure all final itinerary details are prepared and given to the group at least 4 weeks in advance of travel Work with overseas suppliers and internal staff to ensure that all Health & Safety Audit requirements are complete and accurate. Financially take ownership for checking & authorising tour payments to suppliers, working within the tour budget. Work closely with the Sales team to ensure that tour requests are handed over accurately. Collaborating closely with other departments to maintain credit control with both internal and external customers To be part of the internal on-call rota system Overseas travel as required, attend Fam trips and visits to roadshows to keep product knowledge up to date and relevant. Checking costings to make sure they match up with booking details and protecting the margin on your bookings. There may be a requirement to work additional hours in peak seasons What we are looking for: Top class customer service skills, our brand prides itself on our ability to develop a close rapport with our party leaders Excellent time management /organisational skills and the ability to work toward set goals Motivated to be successful, both as an individual and as part of a team Able to build and develop strong internal and external professional relationships Travel Experience is desired but not crucial Additional French language skills, both written and verbal would be highly desirable What we can offer: Competitive salary with annual salary review 33 days annual leave that increases with length of service (including bank holidays & Educational travel) The opportunity to buy up to 10 days of additional holidays per annum An enhanced employer contribution pension scheme International health insurance and Life insurance Travel benefits and retail discounts If you are looking for your next exciting adventure and have the experience we’re looking for, apply today We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions To request accommodations, please contact our team at TalentTravelopia.com LI-NF1LI-HYBRID