PS Personnel are pleased to be working on behalf of our client, who is currently recruiting a Customer Service Advisor to join their team based in Taverham on a full time, permanent basis. Main Responsibilities: To work as part of a team supporting a wide variety of account management. Taking calls from customers, inputting customer details and dealing with any enquiries. Running credit checks. Email correspondence. Data entry onto the in-house database. Building a rapport with customers and suppliers. Processing customer device orders. Running diagnostic checks on devices. Stock purchasing. Building customer specific reports (Excel). Bill processing and problem solving. Quoting customers for mobile upgrades. Daily network checks and liaison. Person Specification: Good customer service skills. Accurate data entry skills and good attention to detail. Attitude to learn new skills as you will be trained on the job. Good MS Office skills including a strong working knowledge of Excel. Full Driving Licence (Required). Working Hours & Benefits: Monday - Friday 09:00 – 17:00 25 days holiday plus bank holidays rising to 29 days with service. Flexibility to achieve work-life balance. Commission-based incentives. If this is a role you are interested in, please apply online ensuring your CV is up to date