Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Digital Document Management Technology Team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
* Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
* Execute policies and procedures that ensure operational stability and availability
* Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
* Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
* Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
* Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
* Proficient in observability and monitoring tools and techniques
* Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
* Working knowledge in one or more general purpose programming languages and/or automation scripting
* Practical experience with public cloud
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