We are seeking an experienced Service Design Architect with expertise in hosting environments to support the successful transition of a high-profile project. This is an exciting opportunity to work with a well-established organisation, contributing to the design and implementation of services that align with both business objectives and technical requirements.
Key Responsibilities:
* Collaborate with stakeholders to design end-to-end service solutions that meet business and operational needs.
* Develop hosting strategies and transition plans to ensure seamless service delivery.
* Create detailed service design documentation, including service models, processes, and SLAs.
* Identify and address gaps in existing service designs to enhance performance and scalability.
* Provide leadership and guidance on service architecture best practices.
* Work closely with technical teams, project managers, and third-party suppliers to ensure the successful implementation of service solutions.
* Monitor and report on service delivery performance throughout the project lifecycle.
Requirements:
* Proven experience as a Service Design Architect, preferably in large-scale, complex environments.
* Strong expertise in hosting environments, including cloud-based and on-premises solutions.
* Solid understanding of ITIL principles and service management frameworks.
* Ability to design and document service architectures that balance technical and operational requirements.
* Experience with service transition and operational readiness planning.
* Excellent stakeholder management skills and the ability to communicate complex ideas clearly.
* Strong problem-solving skills and a proactive approach to challenges.
Preferred Skills:
* Experience working on high-profile or public sector projects is an advantage.
* Familiarity with Agile and DevOps methodologies.
* Certifications such as ITIL, TOGAF, or equivalent are a plus.