The Role As a Team Leader, you will coordinate technical support within a team of Technicians aligned to specific product lines. While this is not a line management role, you will supervise operational tasks, ensuring service delivery and acting as the first point of contact for team queries. We value teamwork and efficiency in everything we do. What You'll Be Doing Be responsible for and coordinate technical support within the team, ensuring workflow and adherence to company standards Lead assigned projects and supply to team initiatives Assist in the creation and processing of client and broking documents, including slips, quotes, and endorsements Maintain records and ensure compliance with regulatory and legal requirements Monitor team output to maintain service and quality standards Support the broking team by providing technical assistance Act as a point of escalation for team queries and urgent issues Train and mentor junior team members Develop relationships with business units and clients Ensure compliance with internal policies and regulatory obligations Who We're Looking For Experience in a similar role within the insurance sector Technical knowledge of insurance processes and procedures Attention to detail and ability to produce accurate documentation Interpersonal and prioritisation skills Ability to communicate optimally with stakeholders Proactive and motivated Experience in training or mentoring team members Willingness to work towards professional qualifications Qualifications GCSEs (or equivalent) including English and Maths A-Levels (Grade A-C) or equivalent Progression towards professional qualifications is desirable but not crucial We believe in supporting our teams and helping them develop their skills to succeed. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.