Field Service Engineer Preston, Wigan and Warrington Role Purpose: To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site. Repair and preventative maintenance of materials handling and ancillary equipment Assisting the Area Service Manager by being the first line of contact for defined support functions for Service Engineers within their team Role Responsibilities: Be a first point of contact for a team of engineers Agree and implement training plans to improve skill levels Assist on diagnostic work involving Technical where necessary Complete modest HR functions around training, development, holiday, sickness using relevant HR systems Liaise with Dispatcher and ASM to increase team performance and maximise productivity Promote a safety first culture within our business Carry out selective van audits quarterly to ensure company image and costs are protected Be a key driver in delivering the best front line levels of customer service to our customers Maximise all external sales opportunities In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Customer Service Team Working Hours: Monday-Friday. 41 hours per week. Person Specification: Skills : An experienced employee who either has managed people previously or can develop to such a role IT literate Strong inter personnel skills The ability to work with, coach and influence people Ability to work under pressure, putting the customer at the heart of what we do Qualifications : A Jungheinrich Trained Engineer with significant experience Experience : Somebody who can demonstrate exposure to the customer service sector within JH-UK Someone who can demonstrate prior customer account experience at any level Mobility : Full valid current driving licence. Perceived ability to progress Competencies Required: Strong interpersonal skills Management skills and experience of delivering required targets and objectives An accountancy / profit led focus Drive and determination Analysis / Business Acumen / Customer Orientation Influencing / Negotiation / Accountability Initiative / Communication / Passion Integrity / Respect