Job summary Initially 20-25 hours, working on reception you will have the opportunity to move into dispensing medications and study for a dispensing qualification should you wish. You will work as part of a team to provide a high quality and effective receptionist service. You will learn to confidently sign post patients to external services and provide patients with completed prescriptions and taking payment where necessary. Should you wish to move to a dispensary role we can offer full training which will allow you to become qualified to undertake the dispensing of medications for our patients within the busy dispensary department. You must be able to work in a fast paced environment and have excellent customer care skills. Main duties of the job Main duties will include Front Desk & Patient Interaction Greeting patients and visitors in a friendly and professional manner. Answering telephone calls, emails, and queries from patients. Booking, rescheduling, and cancelling patient appointments. Checking patients in and out for their appointments. 2. Administrative Tasks Managing patient records and ensuring confidentiality. Processing prescriptions. Updating and maintaining patient records on clinical system. Handling incoming and outgoing emails. 3. Communication & Coordination Liaising with doctors, nurses, and other healthcare professionals. Coordinating with hospitals, pharmacies, and other healthcare providers. 4. Confidentiality & Compliance Ensuring patient data is handled in compliance with GDPR and medical confidentiality guidelines. Adhering to health and safety policies in the workplace. Dispensing Medication Preparing and dispensing prescriptions accurately. Ensuring correct labelling and packaging of medicines. Checking prescriptions for accuracy and legality. 2. Stock Management Ordering, receiving, and storing pharmaceutical stock. Monitoring stock levels and expiry dates. Ensuring controlled drugs are stored and recorded correctly. 3. Patient Interaction & Support Handling prescription queries from patients and healthcare professionals. Assisting with repeat prescription requests. Maintaining confidentiality and patient safety at all times. About us Caldbeck Surgery is located on the northern edge of the Lake District National Park, and serves 4,400 patients over 100 square kilometres of rural Cumbria. We are a team of 30 people including 5 GP partners, with a strong educational ethos. We are part of the Keswick and Solway Primary Care Network, which covers 43,500 patients from the Solway coast to Keswick and Carlisle and work closely with other GP Practices locally. We are a rural practice and you will require access to a car as there is no public transport Date posted 28 March 2025 Pay scheme Other Salary £12.21 to £12.80 an hour Dependant on experience Contract Permanent Working pattern Part-time Reference number A2170-25-0000 Job locations Friar Row Caldbeck Wigton Cumbria CA7 8DS Job description Job responsibilities Information already provided shows main job duties. Job description will be discussed more at interview with successful applicants. Job description Job responsibilities Information already provided shows main job duties. Job description will be discussed more at interview with successful applicants. Person Specification Qualifications Essential GCSE in English and Maths. Over 18 years old. Holds full driving licence and has access to a car. Desirable Previous experience in Reception or Dispensary work Person Specification Qualifications Essential GCSE in English and Maths. Over 18 years old. Holds full driving licence and has access to a car. Desirable Previous experience in Reception or Dispensary work Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Caldbeck Surgery Address Friar Row Caldbeck Wigton Cumbria CA7 8DS Employer's website https://www.caldbecksurgery.co.uk/ (Opens in a new tab)