Job summary The LTHT Operations team are seeking an experienced and motivated senior nurse, with an acute nursing background, to join our team of Clinical Site Managers. The team work across all Leeds Teaching Hospitals Trust and cover 24 hours, 365 days per year. We are seeking an individual with significant senior nurse experience, working at a minimum of a Band 7 level. This exciting and high profile post demands a motivated and responsive leader with a focus on both the provision of high quality care and improving performance. The successful candidate will need to be able to work well under pressure and exhibit strong leadership and communication skills with a clear understanding of organisational and national service requirements. The post holder must be able to work both as part of a team and independently. The role is challenging but varied and requires a resilient leader with drive and vision to provide excellent patient care. For an informal discussion or visit please contact: Alyson Beckett - Head of Nursing (Operations) Mobile: - 07960879560 Office: - 0113 2066211 Email: - Alyson.beckettnhs.net Expected Shortlisting Date 22/04/2025 Planned Interview Date 29/04/2025 Main duties of the job The jobholder will be responsible out of hours for: - the management of the emergency and elective admission process across the Trust, safe and appropriate patient placement, and the achievement of related local and national Trust standards. - the clinical management of the site providing leadership and support to all wards and departments. - the operational management of the Trust, implementing policies and procedures as required and providing support and advice to Trust employees. The jobholder will: - participate in and co-ordinate the Trusts emergency response teams to Fire, Security Alerts and other clinical emergencies. - take a lead role in the co-ordination and first line management of Major and Serious Incidents occurring out of hours as required. - be line managed by the clinical site manager team leader and out of hours is responsible for reporting to the on call manager according to established escalation procedures. - be responsible for ensuring the timely and appropriate placement of patients requiring admission to the Trusts bed base and for responding to the escalation procedure from the Emergency Departments. - have responsibility for the management of patient flows Trust wide. - provide leadership to teams both in and out of hours and will co-ordinate the hospital handover from Clinical Service units to the Corporate Operations Team focusing on Patient flow, Safety and Performance. About us Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 28 March 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9298-COO-0081 Job locations Leeds General Infirmary Great George Street Leeds LS1 3EX Job description Job responsibilities The jobholder will work closely with all Clinical Service Units, the Infection Prevention team and the Facilities department in ensuring infection control and prevention policies are adhered to. The jobholder will be easily identifiable to patients, provide strong leadership through a visible presence and provide support, advice and assistance required by patients, their families and carers. The jobholder will also support the utilisation of the Patient Advice and Liaison Service (PALS), being a focal point for advice to patients and carers and local resolution of complaints. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY - Monitor and maintain patient flow across the Trust sites. - On behalf of the Clinical Service Units actively manage and be accountable for the efficient and effective use of the Trusts bed base out of hours. - Act on the behalf of the Clinical Service Units when making decisions about the admission of unscheduled/elective patients. - Work with Clinical Directors, General Managers, Heads of Nursing and Matrons to ensure appropriate patient placement is delivered within Trust frameworks and to support the delivery of the Trusts short to medium term objectives. - Ensure that operational policies support effective processes and are communicated, implemented and audited. - Working with Trust colleagues, take a lead role in maintaining patient flow using the standard operating procedure for managing capacity and demand. - To monitor the trigger factors associated with the Trusts Acute Care Escalation Plan. - Working with internal and external colleagues/agencies, to maintain an effective discharge process that maximises the use of community provision. - Review of service delivery to ensure that delays in patient placement are identified and acted upon, ensuring ongoing improvement in patient access. - Maintain an overview of actual and potential bed capacity and ongoing demand across the Trust, analyse and mitigate pressures. - To maintain an overview of timely patient flow across the site with particular focus on admissions through the Emergency Department. - To determine the best use of available capacity - To consider the elective admission process reconciling the demand for optimal activity with the need to provide sufficient capacity for urgent admissions. - The immediate co-ordination and first line management of the Trusts emergency response to Fire, Major incidents, Security alerts and Serious Untoward incidents. - To be the on site management resource for staff out of hours utilising LTHT policies and procedures. - To liaise with Security manager and Public Relations and, on behalf of the Trust, external agencies such as the police and media. - To re deploy staff in order to cover for unexpected sickness or absence. - To provide support and advice to all Trust employees. - Liaise with managers regarding the clinical and operational management of their areas. - To ensure that critical/untoward incidents and safeguarding issues are reported as per locally agreed Trust Policies. Value for Money - Out of hours be responsible for the allocation of staff to all areas, ensuring adequate staffing cover is provided on a daily basis. Review nursing/support staff establishments to ensure skill mix reflects current workload requirements and represents best use of resources. - Assess the impact of extra hours worked by staff on their performance and the needs of the service. Quality of Care/Clinical Governance - Work with members of the Clinical Service Units to deliver high quality, timely health care. Contribute to the implementation of National Service Frameworks (where applicable) and National Policy. - Work closely with Clinical Service Units to secure and ensure the highest standard of clinical care is provided within available resources. - Ensure all processes encompass measures to ensure smooth transition of patients through the care pathway, for example, timely admission and discharge processes. - Ensure that clinical governance processes encompass measures to ensure the quality of the fundamental and essential aspects of care. - Ensure nurses work within the Trust Nursing Policy and Practice Guideline framework. - Communicate effectively through daily contact with all disciplines in the relevant site and associated sites. Attend the Daily Operational Performance meetings and chair the patient flow meetings. - Ensure clinical and non-clinical incidents are reported in accordance with Trust policy and agree actions in response to these. - Maintain a safe working environment, being aware of the requirements to comply with Health and Safety regulations. Ensure equipment is maintained according to manufacturers specifications and necessary repairs are undertaken. Ensure staff are trained and supervised where appropriate in the correct use of equipment. - Address the concerns of patients and service users and respond to their suggestions for local quality improvements. Lead the investigation and management of complaints out of hours through local resolution and in accordance with the Trust complaints procedure, liaising with the Patient Relations department where necessary. - Support the implementation of a Patient Advice and Liaison Service (PALS), being a focal point for advice to patients and carers and local resolution of complaints. - Work with Heads of Nursing and Matrons to ensure the implementation & delivery of the Nursing Strategy. - Act in accordance with the Nursing & Midwifery Code of Conduct. Education and Training - Undertake relevant staff appraisals and ensure staff have personal development plans in accordance with Trust policy and support other senior staff in this process. - Promote evidence-based practice within the patient admission/discharge process. Support staff in undertaking research/project work. Leadership - Act as a positive clinical role model through the provision of support and advice to staff. Lead by example through visible leadership to motivate and empower others. - Ensure that appropriate arrangements are in place to provide leadership, support and motivation to help immediate subordinates and others to understand and achieve the required results. - Ensure effective working relationships and communication is maintained between all grades of staff and professional groups within the designated area, working within a multidisciplinary team. - Act as a positive role model through the provision of support and advice to staff. Lead by example through visible leadership to motivate and empower others. - Contribute to the management of sickness absence and staff capability in accordance with Trust policy. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: - Patient-centred - Collaborative - Fair - Accountable - Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: - To provide strong and effective leadership out of hours - To encourage staff to demonstrate personal responsibility and accountability within their role - To use the knowledge and skills of the workforce to inspire and empower others - To focus on care delivery which is safe, high quality, compassionate and individualised for every patient - To support Clinical service units to provide Safe and effective discharge which is individualised to patient and family needs - Commitment to collaborate team working across disciplines, specialities, teams, groups and the Trust. - Commitment to ensure the Trust plays a full part in contributing to Leeds city-wide reconfiguration programmes, including tackling health inequalities - Commitment to ensure high quality evidence-based care is delivered. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. COMMUNICATION & WORKING RELATIONSHIPS All nursing staff Heads of Nursing General Managers On Call Managers Consultants and medical staff Job description Job responsibilities The jobholder will work closely with all Clinical Service Units, the Infection Prevention team and the Facilities department in ensuring infection control and prevention policies are adhered to. The jobholder will be easily identifiable to patients, provide strong leadership through a visible presence and provide support, advice and assistance required by patients, their families and carers. The jobholder will also support the utilisation of the Patient Advice and Liaison Service (PALS), being a focal point for advice to patients and carers and local resolution of complaints. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY - Monitor and maintain patient flow across the Trust sites. - On behalf of the Clinical Service Units actively manage and be accountable for the efficient and effective use of the Trusts bed base out of hours. - Act on the behalf of the Clinical Service Units when making decisions about the admission of unscheduled/elective patients. - Work with Clinical Directors, General Managers, Heads of Nursing and Matrons to ensure appropriate patient placement is delivered within Trust frameworks and to support the delivery of the Trusts short to medium term objectives. - Ensure that operational policies support effective processes and are communicated, implemented and audited. - Working with Trust colleagues, take a lead role in maintaining patient flow using the standard operating procedure for managing capacity and demand. - To monitor the trigger factors associated with the Trusts Acute Care Escalation Plan. - Working with internal and external colleagues/agencies, to maintain an effective discharge process that maximises the use of community provision. - Review of service delivery to ensure that delays in patient placement are identified and acted upon, ensuring ongoing improvement in patient access. - Maintain an overview of actual and potential bed capacity and ongoing demand across the Trust, analyse and mitigate pressures. - To maintain an overview of timely patient flow across the site with particular focus on admissions through the Emergency Department. - To determine the best use of available capacity - To consider the elective admission process reconciling the demand for optimal activity with the need to provide sufficient capacity for urgent admissions. - The immediate co-ordination and first line management of the Trusts emergency response to Fire, Major incidents, Security alerts and Serious Untoward incidents. - To be the on site management resource for staff out of hours utilising LTHT policies and procedures. - To liaise with Security manager and Public Relations and, on behalf of the Trust, external agencies such as the police and media. - To re deploy staff in order to cover for unexpected sickness or absence. - To provide support and advice to all Trust employees. - Liaise with managers regarding the clinical and operational management of their areas. - To ensure that critical/untoward incidents and safeguarding issues are reported as per locally agreed Trust Policies. Value for Money - Out of hours be responsible for the allocation of staff to all areas, ensuring adequate staffing cover is provided on a daily basis. Review nursing/support staff establishments to ensure skill mix reflects current workload requirements and represents best use of resources. - Assess the impact of extra hours worked by staff on their performance and the needs of the service. Quality of Care/Clinical Governance - Work with members of the Clinical Service Units to deliver high quality, timely health care. Contribute to the implementation of National Service Frameworks (where applicable) and National Policy. - Work closely with Clinical Service Units to secure and ensure the highest standard of clinical care is provided within available resources. - Ensure all processes encompass measures to ensure smooth transition of patients through the care pathway, for example, timely admission and discharge processes. - Ensure that clinical governance processes encompass measures to ensure the quality of the fundamental and essential aspects of care. - Ensure nurses work within the Trust Nursing Policy and Practice Guideline framework. - Communicate effectively through daily contact with all disciplines in the relevant site and associated sites. Attend the Daily Operational Performance meetings and chair the patient flow meetings. - Ensure clinical and non-clinical incidents are reported in accordance with Trust policy and agree actions in response to these. - Maintain a safe working environment, being aware of the requirements to comply with Health and Safety regulations. Ensure equipment is maintained according to manufacturers specifications and necessary repairs are undertaken. Ensure staff are trained and supervised where appropriate in the correct use of equipment. - Address the concerns of patients and service users and respond to their suggestions for local quality improvements. Lead the investigation and management of complaints out of hours through local resolution and in accordance with the Trust complaints procedure, liaising with the Patient Relations department where necessary. - Support the implementation of a Patient Advice and Liaison Service (PALS), being a focal point for advice to patients and carers and local resolution of complaints. - Work with Heads of Nursing and Matrons to ensure the implementation & delivery of the Nursing Strategy. - Act in accordance with the Nursing & Midwifery Code of Conduct. Education and Training - Undertake relevant staff appraisals and ensure staff have personal development plans in accordance with Trust policy and support other senior staff in this process. - Promote evidence-based practice within the patient admission/discharge process. Support staff in undertaking research/project work. Leadership - Act as a positive clinical role model through the provision of support and advice to staff. Lead by example through visible leadership to motivate and empower others. - Ensure that appropriate arrangements are in place to provide leadership, support and motivation to help immediate subordinates and others to understand and achieve the required results. - Ensure effective working relationships and communication is maintained between all grades of staff and professional groups within the designated area, working within a multidisciplinary team. - Act as a positive role model through the provision of support and advice to staff. Lead by example through visible leadership to motivate and empower others. - Contribute to the management of sickness absence and staff capability in accordance with Trust policy. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: - Patient-centred - Collaborative - Fair - Accountable - Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: - To provide strong and effective leadership out of hours - To encourage staff to demonstrate personal responsibility and accountability within their role - To use the knowledge and skills of the workforce to inspire and empower others - To focus on care delivery which is safe, high quality, compassionate and individualised for every patient - To support Clinical service units to provide Safe and effective discharge which is individualised to patient and family needs - Commitment to collaborate team working across disciplines, specialities, teams, groups and the Trust. - Commitment to ensure the Trust plays a full part in contributing to Leeds city-wide reconfiguration programmes, including tackling health inequalities - Commitment to ensure high quality evidence-based care is delivered. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. COMMUNICATION & WORKING RELATIONSHIPS All nursing staff Heads of Nursing General Managers On Call Managers Consultants and medical staff Person Specification Additional Requirements Essential Able to complete tasks in a correct and timely way, Able to self-motivate and prioritise, Able to work well within a team and contribute to overall success of team. Presentation skills, Numeracy, IT skills, Administrative, Technical skills. Experience Essential Experience of working within acute areas of patient care delivery, Experience of working within a multidisciplinary team, Experience of managing a team, Evidence of leadership skills. Able to work independently, Willing to accept additional responsibility, Ability to cope under pressure and support colleagues in stressful situations, Positive role model, Complaints management. Knowledge of Health Service management, Current issues in Nursing and Midwifery/Nursing Strategy, Performance management Qualifications Essential Registered general nurse. ENB 998, SLIP or equivalent, Degree. Evidence of experience at Band 7 or above that includes: Experience managing and leading staff, Service development, Change management. Skills & behaviours Essential Excellent interpersonal skills, Clinical credibility, Interaction with others, Influencing, Persuading, Self-reliance, Motivation, Leadership, Teamwork, Flexibility/adaptability. Clarifies complexity, Articulates a compelling vision of change, Sets boundaries for accountability, Is confident in own ability, Demonstrates resilience, Empowers others. Person Specification Additional Requirements Essential Able to complete tasks in a correct and timely way, Able to self-motivate and prioritise, Able to work well within a team and contribute to overall success of team. Presentation skills, Numeracy, IT skills, Administrative, Technical skills. Experience Essential Experience of working within acute areas of patient care delivery, Experience of working within a multidisciplinary team, Experience of managing a team, Evidence of leadership skills. Able to work independently, Willing to accept additional responsibility, Ability to cope under pressure and support colleagues in stressful situations, Positive role model, Complaints management. Knowledge of Health Service management, Current issues in Nursing and Midwifery/Nursing Strategy, Performance management Qualifications Essential Registered general nurse. ENB 998, SLIP or equivalent, Degree. Evidence of experience at Band 7 or above that includes: Experience managing and leading staff, Service development, Change management. Skills & behaviours Essential Excellent interpersonal skills, Clinical credibility, Interaction with others, Influencing, Persuading, Self-reliance, Motivation, Leadership, Teamwork, Flexibility/adaptability. Clarifies complexity, Articulates a compelling vision of change, Sets boundaries for accountability, Is confident in own ability, Demonstrates resilience, Empowers others. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Leeds Teaching Hospitals Address Leeds General Infirmary Great George Street Leeds LS1 3EX Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)