Summary
Join us here at Enterprise as a Customer Service Management Apprentice and you'll not only gain a qualification but start building a successful career in management. We are seeking candidates who are passionate about delivering excellent service, hard working and motivated apprentices to join our team in the Aldershot.
Wage
£17,850 a year
33 days paid holidays a year plus 1 additional day for a personal celebration and another for charity work!
Training course
Customer service specialist (level 3)
Hours
4-days per week 8.00am - 5.00pm, 1-day per week at college, days to be confirmed.
40 hours a week
Start date
Monday 1 September 2025
Duration
1 year 3 months
Positions available
5
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
During the first stage of your career, you will learn everything about providing great customer service in our UK Contact Centre’s Business Rental Department. This will provide you with a solid foundation to progress to a future career in management.
During the first year, your responsibilities will be:
* Providing exceptional customer service via the telephone and via written communication
* Providing administrative support to your team, departments and branches
* Updating internal databases and systems with a commitment to attention to detail
* Building internal and external relationships and communicating on a variety of levels
Where you’ll work
Victoria House
Victoria Road
Aldershot
GU11 1EJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
FARNBOROUGH COLLEGE OF TECHNOLOGY
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
* Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
* Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
* Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
* Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
* Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
* Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
* Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
* Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
* Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
* Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
* Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
* Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
* Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
* Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
* Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
* Service Improvement: Make recommendations based on your findings to enable improvement
* Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
Onboarded onto the Customer Service Specialist Level 3 Apprenticeship - a 15-month course, with weekly taught sessions delivered at Farnborough College, regular 1:1 support from industry expert Trainers.
Requirements
Essential qualifications
GCSE in:
* English & Maths (grade C / 4 and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Initiative
* Enthusiatic, willing to learn
Other requirements
A customer first mentality with great communication skills both verbally and written. Must be able to commute to our Aldershot office and Farnborough College of Technology. Please let us know about any accommodations you may need to participate in our recruitment process.