We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things. We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests. There are no boundaries, in your role as Guest Experience Host, as you will be responsible for providing all the reassurance our guests need to relax into their stay. Experiences they won’t find anywhere else. This role reports to our Guest Experience Manager and offers 15 hours per week (Mainly on Saturday and Sunday with the flexibility to work on any weekdays as of the requirements) Purpose: As a key member of the reception team you will provide memorable guest service and genuine hospitality at every stage of the guest journey – from taking the initial reservation, to providing a warm welcome and making a lasting impression when our guests checkout. The role: Delivering Guest/ Customer Service To be the ‘go to’ person for our guests, contractors and visitors Providing memorable service at every stage of the guest journey Business Development Continuously looking for opportunities to maximise revenue and occupancy levels Identifying upselling opportunities Building relationships with guests to encourage repeat business Day-to-Day Operation Taking payments, cash handling and end of day reconciliation Supporting the Apartment Manager/ Operations Supervisors to ensure that our Housekeeping and Maintenance Teams consistently achieve a high standard of apartments Managing reservations and queries (through a variety of channels including online, email, phone and in person) in a professional and efficient manner Checking in and checking out our guests Be comfortable working at times both as part of a team and on your own Active participation in team meetings and personal development sessions Be comfortable with lone working Experience & Skills: Qualifications - GCSE/NVQ (including English and Maths) Proficiency in written and spoken English language Customer Service Skills Proficient with IT systems and software (including Microsoft Office) Attention to detail/ Decision Making/ Sales Ability/ Influencing skills and managing expectations/ Problem Solving/ Time Management Previous customer focussed role (for example in hospitality or in retail)