Be part of a motivated team in an exciting operations environment
* Excellent pay rate with the possibility to go permanent
About Our Client
Our client is a highly esteemed entity within the financial services sector. With over 10,000 employees, they have a substantial presence across multiple regions. They are known for their commitment to innovation, quality service, and professional growth.
Job Description
* Lead and manage a customer service team to deliver high-quality financial services.
* Develop and implement customer service protocols and standards.
* Handle escalated customer complaints and resolve issues promptly.
* Monitor team performance and provide feedback for improvement.
* Facilitate training and development programmes for team members.
* Collaborate with other team leaders to achieve departmental goals.
* Ensure compliance with industry regulations and company policies.
* Report to senior management on team performance and customer feedback.
The Successful Applicant
A successful 'Customer Services Team Leader' should have:
* Previous experience in a team leader role ideally within the financial services sector.
* Strong leadership and people management skills.
* Excellent problem-solving abilities and a customer-focused approach.
* Proficient in using customer service software and CRM systems.
* Knowledge of financial services industry regulations and standards.
What's on Offer
* A competitive salary in the range of £200-£300 per day depending on experience.
* Hybrid Working
* A supportive and professional work environment in Cardiff.
* Opportunities for professional development and growth.
* The chance to work in a bustling customer service department within the financial services industry.
We encourage all suitable candidates, excited about the opportunity to make a significant impact in a reputable company, to apply.
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