An opportunity has arisen for an Admin Coordinator to join the Single Point of Access Team (SPA). The post will be based at the Northern General Hospital.
The successful candidate will assist the SPA Management Team on Health and Safety, Human Resources, Complaints, and IT systems/processes to ensure an effective and efficient service. They will ensure that SPA is the single point of access for patients, clinicians, and other healthcare professionals.
Responsibilities include:
1. Supporting staff, patients, and their carers through the choice of options available for a wide range of services, including booking appointments and forwarding referrals for management by both written and verbal communications to primary and secondary care providers.
2. Ensuring efficient, effective, and innovative service delivery.
3. Assisting the SPA Management Team to deliver the service to meet the agreed aims and objectives.
4. Providing effective leadership, direct supervision, and support for SPA staff.
5. Managing the day-to-day operation of SPA administration functions to maintain high-quality services and effective working relationships.
6. Managing operational staff to deliver the required level of service in each functional area and achieve agreed KPIs.
7. Providing operational and training support in SPA to ensure targets and deadlines are achieved.
8. Delivering in-house training and assisting in the overall development of training strategies.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff, including commitments to professional development and policies to support employees in balancing their personal and professional lives.
For further details or informal visits, contact:
Name: Sarah Purseglove
Job title: Operational Support Manager
Email address: sarah.purseglove@nhs.net
Telephone number: 0114 2266566
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