Band 5 Nurse and Band 2 Healthcare Support Worker recruitment is centralised, meaning when you apply you will be considered for a number of roles across the Trust. If you have any questions please email: nursing.careers@ouh.nhs.uk.
Job overview
Job Ref: IM&TS 161a
Salary Scale: Band 5 (£29,970 - £36,843 depending on experience and pro-rata)
Hours: 37.5 hours per week
The EPR Maintenance Analyst will be responsible for the administration and maintenance for the Oxford University Hospitals NHS Foundation Trust’s Cerner Millennium. The successful candidate will be expected to use configuration management and assurance tools utilised for delivery, configuration data standards and the assurance of requests/maintenance tasks, data collection workbooks and configuration information tools. The EPR Maintenance Analyst will work alongside Cerner colleagues in quality control and assurance of the build completed by Cerner AMS. This role will also be expected to support other corporate downstream application systems maintained by OUH IM&T Services.
Main duties of the job
The successful applicant will be expected to provide EPR maintenance support to the Care Records Service participating as required in the following:
1. Maintenance and advancement of the EPR maintenance and development workstreams.
2. Support the completion of associated project work.
3. Respond to and resolve incidents and service requests.
4. Provide support to users on a country-wide basis.
5. Support processes and develop strong working relationships with Cerner AMS.
6. Provide training to users as appropriate.
7. Develop and improve systemic approaches to ensure data quality.
Person specification
Educational Background
* GCSE ‘C’ grade or equivalent in English and Maths.
* Educated to degree standard or comparable organisational experience.
* Recognised training qualification for Back Office or willingness to study.
* ECDL.
* ITIL Foundation.
Personal attributes
* Logical approach.
* Calm temperament.
* Mature approach.
* Professional appearance.
* Organised.
* Highly motivated.
* Ability to multi-task and work without supervision.
* Flexible approach to workloads.
* Self-reliant.
* Good personal presence.
* Ability to prioritise and work to deadlines.
* Ability to work under pressure.
Communication & Relationship skills
* Strong team skills.
* Ability to communicate within a team to ensure members work as one.
* Ability to negotiate and achieve consensus where there are a variety of views and requirements.
* Ability to relate appropriately to various professional groups within the Trust.
* Ability to build and maintain effective working relationships.
* Excellent interpersonal skills.
Knowledge & Skills
* Experience of working in a customer focussed service environment.
* Experience of handling customers who are distressed/frustrated.
* Able to explain technical issues to non-technical staff.
* Confidence, enthusiasm and commitment to finding new ways of working.
* Ability to work to tight deadlines in a busy environment.
* Experience of training staff/colleagues.
* Experience of delivering an administrative function.
* Experience of a user support function.
* Planning and organisational skills.
* Evidence of appropriately handling confidential information.
* Knowledge of application systems.
* Knowledge of ICT.
* Analytical approach to problem solving.
* Ability to motivate, encourage, persuade & influence.
* Ability to manage own time and work load effectively.
* Awareness of Clinical Systems.
* Experience of production of training materials.
* Experience of initiating and implementing organisational procedures.
* In-depth knowledge of Patient Administration Systems.
* NVQ Level 2 in call handling.
* Awareness of Document Version Control.
* Knowledge of NHS Data Definitions.
Technical/IT Skills
* Computer literate with a working knowledge of a variety of software packages, including Microsoft Office to intermediate level.
* Keyboard Skills.
* Good knowledge of technical configuration management.
* Good knowledge of technical system management.
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks.
No unsolicited recruitment agency telephone calls or emails.
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