We are currently recruiting for a fantastic opportunity to work for a leading housing provider as their Income Collection Manager (Rents) on a temporary basis (3 months minimum) based in North London - paying £24.50 PAYE / £30.60 Umbrella. The successful candidate will ideally be happy with 2 days a week in the office; however, this could be reduced for the right person. If this is of interest to you, please apply today - interviews will be taking place via teams the week commencing 13 th Jan 2025 to start 20 th Jan. Role Overview: This role is responsible for managing the collection of rents and service charges for all Temporary Accommodation and ODH properties. The Income Collection Manager (Rents) is expected to develop a strong culture of performance management within their team that is both customer-focused and encourages early intervention and prevention as the primary approach to resolving arrears and meeting all relevant collection and tenancy sustainment KPIs (inclusive of both current and former arrears). Responsibilities: To manage the collection and recovery of all current rental and service charges for customers living in all general needs accommodation (HRD), temporary accommodation and ODH accommodation as well as all former tenant arrears and garage rents. To promote and implement an early intervention and prevention approach to resolving arrears To ensure that all performance targets within the service area are met and that all procedures are carried out in accordance with Barnet Homes policy To ensure that any necessary legal action is managed appropriately and responsibly To effectively liaise with other housing staff or services where breaches of tenancy occur To lead on high-profile projects that affect the performance of the Income Collection Service e.g. Former Tenant Arrears and Welfare Benefit Advice, and acquire the knowledge and skill set required to provide cover for the Income Collection Manager (Leasehold) post when needed. Goes above and beyond normal expectations to deliver a high-quality service to the customer, placing them at the centre of everything that we do. Encourages others to do the same To manage, motivate, develop and empower the Income Collection Team (Rents) and individuals to provide excellent standards of service embracing best practice, innovation and continuous improvement Experience Required: A minimum of two years' experience of Income Collection and arrears recovery for a housing provider Proven effective team management and leadership skills to energise, engage and motivate direct reports to achieve a high-performance culture Experience of positively initiating and managing change in a challenging and complex environment. Ability to deal with uncertainty arising from the change process and to manage the team through this process Ability to address conflict between groups or individuals directly, constructively and objectively Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress Experience of partnership working and building strong relationships internally and externally to meet objectives and improve service delivery for customers