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Job Description
What's in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special...
* After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
* Competitive holiday entitlement with the potential to buy extra holiday days!
* Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
* A generous Defined Contribution Pension Scheme and Life Assurance.
* A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
* Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
* Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
* Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
* A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you'll do
Your key accountabilities will include:
* Operational Efficiency and Project Management: You will plan and oversee projects related to operations, process improvement, and system integrations. Ensure projects are delivered on time, within scope, and meet the desired objectives.
* Order Fulfilment: You will be accountable for the success of automated order processing flow, from receipt to shipment, ensuring accuracy, timely fulfilment, and adherence to customer requirements. The successful candidate will work closely with 3PB warehouse to resolve order queries and to maintain a Customer Failure Rate within target range. Understand and rectify root causes for order delays and cancellations.
* Inventory Management: Part of your role will be to work with different stakeholder groups to monitor and manage inventory levels.
* Systems Integration: You will be responsible for monitoring system integrations and alerting the team to ensure optimal flow of data between systems.
Who you are
You will be motivated to problem solve and take ownership for driving results in a fast-moving space, working with multiple stakeholder groups. You have great analytical and communication skills.
Your skills and experience will include:
* Good communication skills (verbal and written) with the ability to challenge, influence and inform stakeholders.
* Analytical mindset with the ability to utilise data to make informed decisions.
* Excellent organisational and problem-solving skills.
* Proven experience in operations management, ideally within an ecommerce or retail environment. Understanding of ecommerce processes, order fulfilment, and inventory management.
* Proficient in Microsoft Office tools, particularly comfortable using Microsoft Excel.
* Comfortable with ambiguity, with the ability to adapt quickly and effectively.
* [Preferred] understanding of logic behind system integration (WMS to ERP, ERP to ecommerce front-end).
Everyone's welcome
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team
From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.
As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-driven colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial drive to join us on our journey.
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