Description Duties and responsibilities · Perform daily vehicle walk round checks, including checking fluid levels, tyre pressure, and ensuring overall vehicle roadworthiness. · Comply with tachograph rules and regulations governing driving hours, rest breaks, and working time directives to ensure road safety and driver well-being. · Maintain compliance with vehicle weight limits, vehicle dimensions, and other legal requirements specified by the Driver and Vehicle Standards Agency (DVSA) and other regulatory bodies. · Maintain awareness of road conditions, weather forecasts, and potential hazards to ensure the safety of oneself and other road users. · Report any accidents, incidents, or near misses to the transport office and/or company management promptly. · Safely load (when required) and unload goods onto and from the vehicle, ensuring proper distribution of weight and securing the cargo to prevent shifting during transit. · Ensure the security of the vehicle and its contents, including when parked, by using locks, alarms, or other security measures as required. · Use equipment such as tail lifts, skates, and sack barrows as necessary to facilitate the loading, unloading and transportation of goods process. · Plan delivery routes using GPS or maps to optimize efficiency and ensure on-time deliveries. · Follow traffic laws, safety regulations, and company policies while operating the delivery vehicle. · Communicate effectively with transport managers, customer service, and other team members to provide updates on delivery progress, delays, or issues encountered during transit. · Proactively identifying and resolving issues that may arise during deliveries, such as incorrect addresses, damaged goods, or customer dissatisfaction. · Greet customers upon arrival, confirm delivery details, and coordinate the placement of items within the home. · Interact professionally and courteously with customers, during the delivery and collection process. · Remain patient and courteous when dealing with customers, especially during stressful or challenging situations. · Pay close attention to detail when handling deliveries, verifying delivery addresses, and ensuring accuracy in documentation. · Check orders for completeness and accuracy before delivery to avoid errors. · Have a basic understanding of the products being delivered, including features, specifications, and assembly instructions. · Ability to provide customers with relevant information and assistance regarding the delivered items. · Handle furniture items with caution to prevent damage during transit and ensure they are delivered in the same condition as when they left the warehouse. · Assemble and install furniture items at customers' homes according to manufacturer instructions, if assembly service is provided (client dependant). · Maintain accurate delivery records, obtain customer signatures for proof of delivery, and document any delivery exceptions or issues encountered. · Resolve delivery-related problems, such as navigating tight spaces, moving heavy furniture through doorways, or addressing customer concerns about damaged items. Experience, skills and attributes: Essential: · Valid and in date LGV, HGV Class 2 licence or 7.5t grandfather rights licence · Valid Digital Tachograph card · An up-to-date Driver Qualification Card (Driver CPC) · A good understanding of Drivers hours, legislation, and WTD · No more than 6 points endorsed on your driving licence. · A DBS is required in which the company will reimburse the cost · Attention to detail Key skills: · Clear and effective communication skills for conveying delivery information, addressing customer inquiries, and providing updates on delivery status. · Maintaining a professional demeanour throughout interactions with customers, colleagues, and stakeholders · Presenting oneself neatly and adhering to company dress code policies. · Understanding the importance of delivering exceptional service and striving to exceed customer expectations. · Effective time management skills to ensure timely deliveries while adhering to delivery schedules and deadlines.