We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.
What you will do:
1. Manage key timebound processes accurately, to quality and time
2. Create, improve and document processes
3. Support the Lead Product Manager and Product Manager across a variety of projects
4. Own the product management for a small portfolio of products and propositions
5. Identify opportunities to enhance how we work
6. Build strong relationships across the team, your key stakeholder groups and the senior team
7. Develop an understanding of the wider product set – how they work, the processes, customer needs and regulatory requirements
8. Work with stores, relationship teams and telephone banking to ensure colleagues are equipped for conversations and processes
9. Prioritise your own workload to deliver outputs on-time and to quality
10. Own the risk, control and incident management process for deposits ensuring all are managed effectively with appropriate documentation, escalation and, where appropriate, remediation
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
1. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
2. Experience in a financial services, or similar, setting
3. A fast learner – able to ask good questions to get the information you need to move tasks forward
4. A strong verbal and written communicator
5. Organised and able to prioritise and manage your time
6. Able to solve problems
7. High attention to detail
8. Able to manage a varied workload
9. Ability to identify personal development areas quickly and proactively look for learning materials and methods to address knowledge gaps
10. Ability to work in a fast-paced environment
Our promise to you…
We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
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