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Rye Motors is offering a fantastic opportunity for a Customer Service Apprentice. The role involves being the first point of contact for customers, providing updates, and ensuring a positive experience at all times.
Typical Daily Responsibilities
1. Taking incoming and making outgoing calls
2. Updating the system with accurate notes
3. Pre-call and reminder phone calls
4. Meeting and greeting customers
5. Capturing customer contact details
6. Organising collection times
7. Providing customer updates throughout the day
8. Explaining works performed during customer collection
9. Following up to ensure excellent customer service
10. Being a team player and maintaining a positive attitude
Support and Training
Full training will be provided by The Growth Company, including coaching from a dedicated mentor. You will learn customer booking, dealer computer systems, face-to-face customer interactions, and eventually managing your own customer journey.
Next Steps
Applicants who meet the basic requirements will be contacted within two working days for an interview. You will learn more about the role, training, and next steps during this process.
How to Prepare
If using public transport, check the Journey Planner to estimate travel time and routes.
Application Requirements
What you should have to apply:
* GCSE Maths and English A*-C/9-4
Personal Qualities
* A desire to make a difference
* Focused
* Good communication skills (written and verbal)
* Positive attitude
* Keen to develop
Skills
* Excellent communication skills
* Strong attention to detail
* Ability to build relationships
* Team player with a can-do attitude
* Ability to remain calm and professional
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