As a Customer Services Agent, your primary role is to support Ultima Displays’ relationships with our customers. Your day-to-day responsibilities will include selling our products, processing orders, providing sales support, and problem-solving while proactively keeping customers informed. You will also carry out other customer service activities as directed by the Customer Services Manager.
Responsibilities
* Process orders while acting as an advisor to customers, including upselling and cross-selling where appropriate.
* Monitor and progress orders through our order management system, providing clear updates to customers.
* Manage client orders from end to end, ensuring all orders remain on track and are production-ready.
* Act as a professional point of contact for the Ultima brand at all times.
* Ensure customers receive requested quotes, product information, and solutions in line with departmental KPIs.
* Work with the Customer Services Manager and Sales Director to highlight challenges and suggest improvements.
* Ensure SLAs are met for each customer.
* Manage and resolve RMAs (returns, credits, complaints) within the agreed time frame.
* Address and resolve finance-related queries as required.
Qualifications
* A proactive mindset with a strong focus on delivering excellent customer service.
* Some knowledge of sales and service best practices.
* Personable, professional, and conscientious in all interactions.
* Excellent communication skills with the ability to engage at all levels.
* Proficiency in Microsoft Office and a good understanding of Order Management Systems.
* Strong attention to detail with a high degree of accuracy.
* Persistent and able to work to tight deadlines and quality targets.
* Strong planning, organizational, and prioritization skills.
* A flexible, positive, and resilient individual with a can-do attitude.
Seniority level
Entry level
Employment type
Full-time
Industries
Wholesale
#J-18808-Ljbffr