* Work as a member of the NHS Lincolnshire Integrated Care Board (ICB) Referral Facilitation Service (RFS) based within the Elective Activity Co-ordination Hub (EACH)
* Work as a member of the ICB Elective Activity Co-ordination Hub Team
Work within a team to deliver an electronic patient triage and appointment booking service
Main duties of the job
Your main duty is to receive electronic referral for patients, undertake an admin check to ensure all relevant information is present, schedule the patient for clinical triage and then liaise with the patient by telephone to book them the most appropriate appointment.
Theservice works to strict deadlines and requires you to handle confidential, complex and sensitive patient's clinical information on a daily basis. You will also be required to communicate with other partners (GPs, Providers) who provide the direct patient care.
* Excellent verbal communication & interpersonal skills
* Knowledge ofall clerical and administrative processes
* Effective time management & ability to work to tight deadlines
* Ability to carryout the role with minimum supervision.
* Effective team working and ability to cover for colleagues in their absence.
* Ability to work with staff of all levels in a positive, helpful, and constructive manner.
* Ability to cope with change
About us
NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.
As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.
The Referral Facilitation Service forms part of the Elective Care Hub which is responsible for navigating patients and providing choice in their journey between presenting to their GP and them requiring specialist consultation and/or treatment.
Job responsibilities
Main duty is to receive an electronic referral for a patient, undertake an admin check to ensure all relevant information is present, schedule the patient for clinical triage and then liaise with the patient by telephone to book them the most appropriate appointment.
Also supporting the system validating some of the longest waiting patients and reallocating to other providers
Person Specification
Qualifcation
* Qualifications
* NVQ 3 or equivalent experience
* GCSE A_C in English & Mathematics or equivalent
Previous Experience
* Working in customer service environment
* Experience working in similar environment
* Experience of NHS processes
Knowledge and Skills
* Knowledge of admin processes
* Prioritisation
* Dealing with change
* Medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 a yearper annum or pro rata per annum
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