Description JP Morgan Chase continuously seeks innovative ways to attract customers, deepen engagement, and drive user satisfaction through delightful interactions with digital products and experiences. Our business accelerator teams work at the heart of new product development to design, build, and manage new consumer and business-facing products and solutions. We are part of one of the new ventures within the business accelerator, focused on developing products that put the customer at the centre. We have created a new B2B organisation with diverse professionals that come from a wide set of skills, backgrounds and experiences. Culture is important to us, and we are looking for intellectually curious and driven individuals with a demonstrated passion for creating compelling B2B products and services for our customers. We are looking for a deeply engaged product designer to join us. In this role, you will be part of a multi-disciplinary team of designers, user researchers, product and engineers creating products and services for our customers. This role requires an extensive understanding of experience design for digital products and services with a focus on B2B. A balanced understanding of strategy, user research, and visual design is a must. Currently, our team is still small - meaning you’ll be able to have a big impact on the overall direction and shape the future together with our customers, users, and team members. Responsibilities include: ● Work collaboratively in a multi-disciplinary team of researchers, product designers, technologists and business experts to create new B2B customer-focused products and services ● Have a clear understanding of the business drivers behind product goals ● Collaborate with design team members and other stakeholders to identify new opportunities and design that creates value for our customers ● Use customers insights and data to inform the user experience ● Creating and delivering high-quality design outcomes like concepts, user journeys, wireframes, UI flows and detailed UI design ● Deliver design outcomes to stakeholders in a timely manner and efficient execution ● Proactively contribute to design systems and other design toolkits ● Working closely with leads to ensure deliverables are consistent with the design systems ● Manage the handover and support of your designs to engineering and product development teams ● Work closely with other disciplines to understand and provide feedback to design context and research ● Participate in user research and usability studies on your work, creating interactive prototypes to iterate and refine your designs ● Providing accurate estimation of tasks and help with prioritisation ● Present design and communicate work to team members and stakeholders Requirements ● Solid hands-on experience as Senior Product/ UX designer, across multiple devices and platforms (experience with B2B applications preferred) ● Strong portfolio demonstrating UX processes, such as process flows, sitemaps, wireframes, prototypes, user research, usability testing, and other deliverables ● Ability to synthesise complex, interdependent, and sometimes competing needs and data ● Effective communication of design solutions across roles & levels ● Awareness and practical understanding of current technologies and their application and relevance to digital experiences ● Proven understanding of B2B product design ● Solid communication and interpersonal skills ● Ability to actively listen, hear and understand what is said and not said, and with nuanced comprehension of meaning and intent ● Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders ● Flexibility / adaptability (ability to change direction based upon team and stakeholder consensus) ● Proficiency with modern design systems, prototyping software and design tools (we use Figma) ● Prototyping skills across a variety of mediums and needs: on paper, in Principle, and other digital methods ● Thrive in a fast-paced, collaborative, team-oriented, cross-functional environment ● Experience in the Atlassian suite of software (Jira & Confluence) is desirable ● Bachelor’s degree in Design, HCI, or related field or equivalent professional experience If this sounds like an interesting opportunity to you, let’s chat ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.