2nd Line Support Engineer - 3 Month Contract - £250 Per Day (Inside IR35) South East London
Overview:
An excellent opportunity has arisen with an insurance company for Contract 2nd Line Support Engineer with a focus on providing 1st / 2nd Line support. The organisation is currently on premise but looking to move into Azure Cloud in the near future.
Role and Responsibilities:
* The role is to provide 1st and 2nd line levels of technical support to the business, covering all areas of IT deployed within the company
* Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Teams, and face-to-face
* Take ownership of tracking and remediating security vulnerabilities within a given timeframe
* Administer the internal ticketing system and act upon requests for change and system access
* Diagnose a wide range of issues, from the user desktop environment to server applications
* Be able to spot potential technical vulnerabilities and suggest resolution
* Proactively monitor systems and take preventative measures to reduce system downtime
Essential Experience:
* Excellent experience with Microsoft technologies
* Active Directory and GPO administration
* Exchange administration
* Win10 desktop management using SCCM, WDS & WSUS
* Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations
* Experience in remediating vulnerabilities within a Microsoft environment
* 2 years+ of 1st line technical helpdesk environment
* 2nd line technical support experience
* Full driving license and
Desirable:
* Experience of working within a change control environment or financial institution
* Experience in virtualisation platforms such as VMware vSphere and ESX
* Exposure to cloud based environments, e.g. Azure
* Exposure to Microsoft Server 2012 - 2016
* Exposure to administration of telephony platforms
* Scripting ability with PowerShell
Contract Details:
* £250 Per Day
* Location: South East London (Flexible working options)
* 3 Months Contract
2nd Line Support Engineer - 3 Month Contract - £250 Per Day (Inside IR35) South East London