Rent Recovery Officer - Ilford
We're looking for a proactive Rent Recovery Officer to join our team and help residents manage their rent payments while ensuring the financial sustainability of our housing services.
Location: Ilford
Salary: £17.11 starting rate
Key Responsibilities:
1. Managing rent arrears and negotiating repayment plans
2. Providing advice and support to tenants facing financial difficulties
3. Taking appropriate action to recover outstanding rent
4. Working with internal teams and external agencies to prevent homelessness
5. To maximise rent recovery from customers in Temporary Accommodation and in Council Housing
6. To receive transfers from the 1st Stage Rent Recovery team and other teams as applicable
7. To ensure tenants with high rent arrears receive focused input to resolve
8. To conduct an in-depth assessment of customers to understand their situation
9. To contact tenants in a systematic way that optimises support and rent recovery
10. To maintain accurate and up-to-date records of action taken to recover income
11. To help customers manage their arrears as they move between temporary accommodation solutions
12. To contribute to delivery of internal Housing Services processes that fall within the Rent Recovery team's remit
What we're looking for:
1. Experience in income recovery, debt management, or housing services
2. Strong negotiation and problem-solving skills
3. Knowledge of housing legislation and welfare benefits
Apply today and help make a real difference in people's lives!
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