Position: Repairs Planner
Sector: Repairs
Location: Basildon / Billericay
Salary: Up to £27k per annum
We are looking for a customer care call handler to join our team in Basildon. Your primary responsibility will be to take a large volume of inbound calls, booking appointments and assisting engineers.
Responsibilities:
Provide fantastic customer service support to all incoming calls including residents, clients, other departments.
Responsible for inbound calls with a helpful, with a professional approach
Distribute incoming calls to the relevant department.
Book appointments for works by telephone and email.
Manage large amounts of inbound calls, emails and webchats calls in a timely manner.
Identify customers' needs and pass to correct department
Build sustainable relationships with residents / clients.
Always put the customers needs first.
Administration duties.
Take ownership for responding to inbound communications (calls and emails).
Demonstrate good understanding of the different customer groups/personas, and tailor your style and response to appropriately meet the customer's needs.
Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated (e.g. contact details, preferred contact method, etc).
Accu...