Salary: 30,000 - 30,000 GBP per year Requirements:
* A minimum of 4 years' experience in a similar role.
* Exemplary customer service manner, attitude, and approach.
* Demonstrable technical capability and confidence in supporting multiple relevant services/systems including MS Windows operating systems, MS Office applications, Active Directory Users/Groups, Entra ID and Intune, Office 365, Mobile Device Management, as well as IT hardware assets.
* Ability to quickly interpret users’ issues, understand their concerns, and grasp the bigger picture regarding business impact.
* Excellent time management and prioritizing skills, as well as the ability to work as part of a team.
* A full UK driving licence is required due to occasional travel.
Responsibilities:
* Be part of a distributed Service Desk team, resolving reported incidents and fulfilling service requests on behalf of users based at multiple sites across the UK.
* Triaging, supporting, and troubleshooting a variety of IT services and systems, including typical Windows-based software and line-of-business applications across Warehouse Management, Transport Management, and Back Office.
* Support and deploy a range of IT hardware assets including PCs, laptops, mobile devices, warehouse devices, printers, and all associated peripherals.
* Assist in business changes such as new site openings, closures, and office moves.
* Communicate effectively with users of all levels of seniority and IT proficiency via telephone, email, and our ITSM tool.
* Ensure all tickets are logged, triaged, prioritized based on impact, and dealt with in line with agreed SLAs.
* Apply a customer-focused approach by taking ownership of tickets, keeping users informed of progress, understanding business impact, seeking feedback, and continuously striving for improvement.
* Participate in skills sharing and demonstrate a willingness to learn new systems and processes to provide the best support for the business.
* Help identify trends and work with the Technology leadership team to eliminate preventable calls to the Service Desk.
* Monitor systems and networks using group monitoring tools, raising tickets and escalating issues appropriately.
* Collaborate with and support other Technology functions to ensure effective transitions of new systems, updates, and project deployments into the Service Desk for future support.
* Participate in the Technology on-call rota to provide out-of-hours support to business functions as needed.
* Occasionally travel to other Gregory Group locations across the UK for incident resolution, investigation, or project support.
Technologies:
* Active Directory
* Hardware
* Support
* Mobile
* Office 365
* Windows
More:
At Gregory Distribution, we are offering a competitive salary between £26,000 and £31,000 per annum, depending on experience, which includes an on-call allowance. The role requires 37.5 hours of work per week, Monday to Friday, with rotating early and late shifts covering a working day from 7:30 AM to 6:00 PM. We provide an excellent holiday allowance and company benefits, including life assurance, pension and sickness schemes, mobile phone discounts, a referral scheme, and a strong culture of teamwork.
If you are driven to be the best and want to be part of a flourishing and ambitious company, we encourage you to apply for this vacancy. We recommend submitting your application promptly, as we may close the opportunity early due to high application volumes.
Please note that all applicants must be eligible to work in the UK without restrictions, as we cannot offer sponsorship or work visas. You will need to provide proof of your Right to Work at the interview stage. We look forward to your application!