Consumer Operations Executive
Location: Leeds, United Kingdom
Time Type: Full time
Posted on: Publicado hace 4 días
Job Requisition ID: 19033340
What We'll Bring:
TransUnion is a major credit reference agency, offering services in fraud, identity and risk management, automated decisioning, and demographics across various sectors including finance, retail, telecommunications, utilities, gaming, government, and insurance.
What You'll Bring:
We’re looking for a dynamic Consumer Operations Executive to join our growing Consumer Interactive team.
Day to Day You’ll Be:
1. Interface with clients, supporting account management queries and responsible for the review/delivery of MI to clients.
2. Pro-actively manage the Consumer Ops inbox responding to internal/external emails.
3. Liaise with internal teams to investigate and resolve escalated client queries.
4. Investigate data issues, along with trends and patterns, via data queries to deliver effective and actionable insight to the business and clients.
5. Support Consumer Interactive Identity Protection and Breach team with onboarding of new clients via set-up of breach services.
6. Coordinate and issue client communications regarding product or service maintenance/updates.
7. Interface with Consumer Services teams to support improved efficiencies within consumer communication and the dispute process.
8. Ensure operational/process requirements are captured and documented.
9. Facilitate MI and Billing requirements for clients.
10. Manage standard onboarding of new clients.
11. Complete regulatory oversight on partners to ensure compliance, and escalate findings where issues are identified.
12. Support internal teams with user access management to internal admin products and complete regular user access audits.
13. Develop a strong personal network of contacts to be aware of the market, both clients and competitors, and provide voice of customer feedback into TU.
14. Support wider Consumer Interactive activities including monthly reporting, risk register, and business continuity.
Essential Skills & Experience:
1. Clear customer focus/client service ethos
2. Ability to work effectively under pressure while achieving service excellence
3. Excellent all-round communication skills
4. Pro-active and results driven
5. Excellent organisational and multi-tasking abilities
6. Strong attention to detail
7. Excellent analytical and numeracy skills
8. Strong problem solving and decision making
9. Knowledge and experience of Microsoft Office apps
10. Strong and enthusiastic team player
11. Educated to A levels or above
Impact You'll Make:
What’s In It For you?
At TransUnion, you will join a friendly, forward-thinking global business. Along with an excellent salary and bonus scheme or commission scheme (if joining our sales teams), our benefits package includes:
1. 26 days’ annual leave + bank holidays (increasing with service)
2. Global paid wellness days off + a bonus day off to celebrate your birthday
3. A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
4. Private health care + a variety of physical, mental, and financial fitness wellbeing programmes such as access to mindfulness tools
5. Access to our diversity forums and communities to get involved in causes close to your heart
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with work. This is why we’ve set out to create inclusive and flexible policies and practices to accommodate all responsibilities and needs: children, family, and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part-time or flexible working arrangement, and we can discuss this with you.
Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team; you’re becoming part of a community that celebrates differences and embraces equality.
Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in-person interview your recruiter will inform you of this.
Note: We do not accept unsolicited CVs from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
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