IT Support Specialist - Permanent - Crawley - Hybrid working - £40-45k per annum
Our client is seeking an IT Support Specialist to join their End User Services team. This permanent role is ideal for someone who enjoys providing a blend of technical and client-facing support. You’ll be responsible for managing client support for Windows PCs and iPhones, handling device lifecycle management, and providing first and second-line technical support.
A key focus on PC imaging, iPhone setup, and managing client hardware is critical to this role. You will work in a collaborative team environment and liaise closely with suppliers and clients, ensuring high customer satisfaction. Full training on tools and processes will be provided.
This role is based in Crawley, with a hybrid work model (varies week to week depending on tasks). During busy periods, you will be required to be in the office more frequently.
Key Responsibilities:
* Provide excellent client support to internal users across European offices.
* Manage and support PC builds, imaging, and device lifecycle (Windows 10/11) to ensure machines are updated every 6 months.
* Support iPhone management – procurement, setup, SIM card installation, and refresh cycles (every 3 years).
* Troubleshoot technical issues (PC and iPhone), including first and second-line support (e.g., email syncing, password resets, app issues).
* Deploy software upgrades and Windows OS upgrades using MECM and Ivanti LANDesk.
* Maintain Windows Defender and other anti-malware protection systems.
* Manage device security, ensuring compliance with security policies (Windows Defender 365).
* Collaborate with team members to maintain accurate records of support activities.
Skills & Qualifications:
* Full UK driving license (office is not near public transport).
* Experience in a client support role (5+ years desirable).
* Strong knowledge of Windows OS and Microsoft 365 applications.
* Experience with iPhone setup and management.
* Familiarity with PC imaging and lifecycle management.
* Excellent communication skills (written and verbal), with a customer-focused attitude.
* Knowledge of Ivanti LANDesk, MECM, Windows Defender, Redstor, and Malwarebytes is advantageous.
* Basic networking skills (cable patching, switches, routers).
* A proactive, organized, and methodical approach to problem-solving.
* Understanding of IT and information security policies.
* Strong teamwork and interpersonal skills.
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