Job Summary
Full-Time Receptionist/Admin Assistant
37.5 Hours Per Week
Mon - Friday
Mon 08.00 am - 04.00 pm (7.5 hours)
Tue 11.00 am - 07.00 pm (7.5 hours)
Wed 11.00 am - 07.00 pm (7.5 hours)
Thu 08.00 am - 04.00 pm (7.5 hours)
Fri 11.00 am - 07.00 pm (7.5 hours)
A 15 minute tea break (paid) is allowed when working for a period of more than 3 hours.
Half hour unpaid lunch break when working over 6 hours.
NHS General Practice seeking a cheerful, enthusiastic and flexible individual to join our busy team in new purpose-built premises providing front line NHS care for over 16,000 patients in Kingsbury.
You will be the first point of contact for patients, providing information and ensuring an excellent patient experience.
Previous experience of working within a customer service environment, dealing with a large number of enquiries both on the telephone, via eConsult and face to face where clinically indicated in a compassionate, clear and friendly manner along with good computer skills is essential.
Pleasant working environment.
NHS pension available.
Please be aware that it is a legal requirement for all our staff to be fully vaccinated against COVID-19 by 1 April 2022. If successful in your application, you will be required to provide evidence of vaccination or appropriate medical exemption.
Main Duties and Responsibilities
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors.
* Face to face patient contact at reception desk 'front of house'.
* Telephone Skills.
* Paperwork and IT tasks related to patient records.
* Open up and close down premises daily.
* Stock Doctors' rooms with standard consumables and change clinical waste bags and boxes following health and safety procedures.
* Any other additional duties as requested by the Partners or Practice Manager.
About Us
NHS General Practice providing front line NHS care for over 16,000 patients in Kingsbury.
Salary: £11.44 an hour
Contract: Permanent
Working pattern: Full-time
Reference number: A2844-25-0013
Job locations: 343 Stag Lane, London, NW9 9AD
Person Specification
Experience Essential
* Previous role in dealing with members of the public for a minimum of 1 year.
* Able to easily commute to NW9.
Qualifications Essential
* Good Standard of Education.
* Qualifications: Educated to good GCSE standard or equivalent.
* Microsoft Office (Word, Excel).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
Employer name: Willow Tree Family Doctors
Address: 343 Stag Lane, London, NW9 9AD
Employer's website: Willow Tree Family Doctors
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