We have an exciting opportunity available for 3 motivated Customer Service Officers, to join us as key members of the Customer Services Team here at Wokingham Borough Council, on a full-time, permanent contract. We are looking for an enthusiastic Customer Services Officer with excellent communication skills who can assist, signpost, and resolve a wide variety of enquiries. We want every interaction with our residents to be the very best experience we can make it. If you are a customer focused professional who is a proven clear thinker, well-organised with excellent communication and IT skills, we would love to hear from you. This is an excellent platform for you to progress your professional career in Customer Services. Benefits: Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including: ⭐ A generous annual leave entitlement of 25 days (rising to 30 days after 5 years continued local government service), plus Bank Holidays ⭐ Enrolment to an excellent local government pension scheme ⭐ An employee assistance programme including 24/7 wellbeing helpline ⭐ A range of local & lifestyle discounts ⭐ Use of a free onsite gym (located at Shute End office) ⭐ Salary sacrifice car & cycle to work schemes ⭐ And much more Key Responsibilities: To act as the initial point of contact for enquiries covering a full range of front-line services, through all contact channels (telephone, face to face, email and web chats). Understanding the customers' needs, escalating where appropriate and undertaking any follow up administrative work or system input tasks. To work collabratively with other services to improve the customer journey including undertaking of regular training to expand and update knowledge of the Council's operations To facilitate Blue Badge applications through Gov.uk Manage Blue Badges scheme. Handling appointments, applications and payments. Undertaking any follow up administrative work or system input tasks. Take an active role, through reception duties, in ensuring the main council offices are welcoming and safe for all colleagues and visitors. Adhering to and promoting best practice and Health and Safety guidelines. Candidate Requirements: The ability to listen, extract and assess important information A strong customer service ethos, striving to continually improve our customer's experience. A can do, confident attitude; be trustworthy, dependable, and able to deliver on what is promised. A desire to improve their skills, knowledge and experience. The ability to multi-task in a fast-paced and generally busy environment Our Area: Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. We’re home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life. If you’re interested in this exciting opportunity, click the link below and apply today Alternatively, for an informal discussion please contact: Karen Staff, Hiring Manager Job Title at karen.staffwokingham.gov.uk Closing date: Sunday 16th February 2025, 11pm Interview date: W/C 17th February 2025 Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified. If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer. Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks. Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks. Wokingham is an equal opportunities employer.