Summary
You will initially be responsible for account management by nurturing existing relationships and discussing new opportunities and technologies that they may wish to consider. Once trained, the role will then progress to include both account management and new business development.
Annual wage
£15,000 a year
Training course
Sales executive (level 4)
Hours
Monday - Friday, between 9.00am - 5.00pm.
37 hours 30 minutes a week
Possible start date
Monday 3 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Calling businesses to discuss their radio communication needs
* Managing the sales cycle from initial call through to closing the sale
* Pursuing quotations and opportunities
* Ongoing account management of Key Accounts
* Researching and identifying potential new clients and building a database of leads and contacts
* Booking demos and appointments for site visits
* Account management
* Answering incoming sales calls as needed
* Logging all sales jobs and appointments on the company database
* Updating of opportunities and quotations log
* Assistance with follow-up from marketing campaigns
* Promotion of Apex on third party portals – I.E LinkedIn, supplier purchasing portals
Where you’ll work
11 Keel Row
The Watermark
Gateshead,
NE11 9SZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ZENITH PEOPLE LIMITED
Your training course
Sales executive (level 4)
Equal to higher national certificate (HNC)
Course contents
* Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
* Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
* Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
* Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
* Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
* Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
* Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
* Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
* Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
* Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
* Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
Your training plan
* A fully work-based programme undertaking Level 4 Sales Executive Apprenticeship Standard qualification over 18 months
* You will receive support from your employer mentor throughout as well as your training provider who will come out on-site to deliver your apprenticeship qualification
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Administrative skills
* Attention to detail
* Communication skills
* Customer care skills
* Organisation skills
* Team working