An opportunity has arisen at Mid Yorkshire Teaching Trust to join the well established Booking Team within the Endoscopy department. We are looking for a Part time Endoscopy Waiting List Clerk based at Dewsbury Hospital working Thursday & Friday 9.00- 17.00
You will work within the Endoscopy Booking team based at Dewsbury & District Hospital within the Endoscopy Booking Team
Main duties of the job
To be a member of a professional team that providescomprehensive, high quality endoscopy waiting list management services for theMid Yorkshire Teaching trust
To manage a number of waiting lists within EndoscopyTrustwide in accordance with Government Access Standards, NHS Constitution andTrusts Patient Access Policy ensuring efficient and effective use of theatreand procedure sessions.
Exercise initiative and use independent judgement, knowledgeand analysis to book patients, dependent on their individual clinical needs,their complexity and the appropriate case mix. Work in a demanding andsometimes hostile environment dealing with complex and sensitive information ona daily basis.
Provide an information and communication link between thepatient and their elective admission to hospital.
Responsible for decision-making with situations arising fromthe duties and responsibilities described below to ensure an effective,organised, comprehensive and efficient, high quality patient centred clericalservice.
About us
We provide care and support to over a million people inWakefield and Kirklees in their homes, community settings and across ourthree hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront ofinnovation and research, and we invest in teaching and the development of ourworkforce.
We live by our values of caring, improving, being respectfuland maintaining high standards. We listen and learn because we aim to make MidYorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasmirrespective of age, disability, neurodivergence, sex, gender identity andgender expression, race or ethnicity, religion or belief, sexual orientation,or other personal circumstances including providing unpaid carers support tosomeone with a health and care need. As ethnic minority groups, members of theLGBTQ+ community, and people with a disability/neurodivergence are currentlyunder-represented across the organisation, we encourage applications frommembers of these groups. We have policies and procedures to ensure allapplicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuableguidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! Ifyou share our values and you want to make a difference to the lives of ourpatients and their families and carers, we would love to hear from you.
Job responsibilities
Key Responsibilities
* To be named contact pointliaising with patients, relatives and/or carers as well as medicalrepresentatives, GPs, nursing staff, surgical team and support servicesto ensure the admission is appropriately planned and managed. This can beface to face, over the telephone, in writing orelectronic.
* To overcome barriers on a daily basis in supporting patients thatmight not easily understand due to cultural or language differences,physical or mental special needs, or due to age. To use tact and persuasionto negotiate a mutually convenient date for a patients procedure when themay be upset or angry.
* Tocommunicate unpleasant news in an empathetic manner to patients, relativeor carers over the telephone and provide reassurance at times of distressor when discussing issues of a sensitive nature.
* Accurate addition ofpatients to the waiting list ensuring any relevant notes recorded.
* Toprovide advice to patients with matters relating to their admission (preand post operative guidance) and with regard to their position on thewaiting list
* Ensurea high standard of customer service is provided at all times to allservice users in a helpful, courteous, empathetic, reassuring anddiplomatic manner.
* To plan multiple procedurelists up to six weeks in advance, using clinical knowledge, medicalterminology and information to meet the patients 18 week, diagnostic,cancer and/or 28 day rescheduling targets.
* Ensure that with effectiveplanning and organisation of procedure lists are utilised to their maximumpotential which requires taking in to account BSG guidelines, specificpatient needs, cancelling/rescheduling patients, replacing short noticecancellations, organising specific clinical staff, arranging enhanced carebeds and responsible for theatre list order taking into account allpatient and theatre information.
* Responsiblefor communicating information and changes relating to elective admissions,endoscopy lists etc with regards intended procedures, specific kitrequirements, specific anaesthetic input to relevant staff Trustwide.
* Identify,attempt to resolve and pre-empt situations which may result in a breach ofaccess targets. Regularly analyze waiting list information from EnterpriseCaMIS and multiple Priority Treatment Lists (PTL) to ensure compliancewith national waiting time standards and escalate in a timely manner anyrequirements for additional capacity to ensure patients are treated withinGovernment waiting time standards.
* With knowledgeand understanding of the 18 week RTT and compliant/non compliant pathwaysadd patients to the waiting list ensuring correct linkage.
* Responsiblefor data quality when maintaining, inputting, extracting and producinginformation (including information to patients) in the Trusts multiplecomputer systems. To use speed and accuracy with clinical and non clinicalinformation relating to patient care to ensure patient safety at alltimes. Computer systems used include Enterprise CaMIS, Open CaMIS, Microsoftapplications, Shared drives, ICE, Theatre Man, File Tracker, HealthView,Medisoft, view and adhoc letters, Spine Portal, PTL and CITO.
* To handle sensitive andconfidential information on a daily basis taking in to account dataprotection.
* Coordinatethe admission for patients with complex social or medical requirements orthose undergoing a planned sequence of care.
* Towork under own initiative within approved policies, procedures, bookingguidelines and escalation processes to make decisions to ensure efficientand patient centred service delivery.
* Toensure specialty policies are implemented within own work area and tocontribute to suggested changes as required.
* Toensure additional resources are booked as required by the patient toensure a safe admission and patient centred approach i.e. book transportto ensure arrival on time, to arrange interpretation services for consentpurposes.
* Prioritise own workload ona daily basis while recognising when it is appropriate to escalate tomanager.
* To multi-task betweenactivities with frequent interruptions and a need to leave one taskimmediately. Reprioritise your workload to resolve any unexpected issues.
* To understand, contribute,implement and apply knowledge of a relevant procedures and knowledge ofhow to resolve non-routine problems.
* To frequently sit and concentrate in a restricted position for a substantial proportion ofthe working time due to continuous exposure to VDU equipment, inputtinginformation via a keyboard and using a telephone headset. Whilst using multiplecomputer systems at the same time.
* Assist in the training and induction of newstaff and provide continuous support with regards to the co-ordination of theirworkload.
* To work flexibly according to the needs of theservice including covering for colleagues during periods of leave.
Person Specification
Skills and Abilities
* Excellent organisational skills.
* Able to work under pressure & to strict deadlines.
* Able to work effectively across departmental boundaries.
* Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using tact when required.
* Demonstrate knowledge of dealing with public/conflict.
* Demonstrate a caring manner with an understanding disposition.
* High standard of accuracy.
* Flexibility and able to adapt to change.
Experience
* Working within a multidisciplinary team.
* Experience of working in a customer service environment.
* Excellent communication skills to overcome barriers of understanding
* Working in a demanding environment.
* Experience of collating data.
* Ability to organise self, working to deadlines and ensuring quality standards.
* Experience of scheduling / coordination activities and/or resources.
* Knowledge of NHS standards and targets.
* Use of Patient Administration System.
* Communication with patients in a healthcare setting.
* Work with computer software programmes such as Microsoft, PAS, ICE, Medisoft, Theatreman.
Knowledge and Awareness
* Understanding of current challenges facing the NHS locally and nationally.
* Knowledge of the Data Protection Act and awareness of confidentiality.
* Awareness of own limitations.
Qualifications
* Computer literate experience of using all Microsoft packages.
* NVQ 2 Customer Care or equivalent experience.
* Sound educational background 5 GCSEs Grade C or above.
£24,071 to £25,674 a yearpro-rated for part time positions
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