Maintenance Coordinator
Reporting to the Group Operations Director, the position will be responsible for providing administrative support to the maintenance team. The role encompasses the day-to-day management of maintenance support for Clients, Contractors and individuals providing an efficient and effective maintenance service.
The position holder will possess excellent communication skills and will be expected to liaise effectively with all colleagues, external maintenance sub-contractors, clients and clients’ agents.
The position holder will play a key part in delivering a high-impact service to our customers. They will be responsible for: -
Coordinating the planning and scheduling of the maintenance operatives for reactive repair services.
Managing trade operatives’ diaries, ensuring jobs are completed in a timely manner, with the right first-time attitude.
Ensuring customers receive service and maintenance issues which are resolved in line with service level agreements.
Monitoring of emails and adhering to our escalation procedure Essential Job Functions
Communication and Liaison
Act as an effective first point of contact for telephone and email enquiries to, processing new work, current enquiries and updates, ensuring a timely response to and from colleague(s), contractors and clients.
Prepare Quotes, Sales Orders and Purchase Orders through in-house software system and issue to maintenance team or external Contractors daily.
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