Job Description We are seeking an experienced and compassionate Deputy Care Manager to join our team in Pontypool, United Kingdom. This is an exciting opportunity for a motivated individual to play a crucial role in the growth and development of our domiciliary care services, ensuring the delivery of outstanding quality care to our clients. Work closely with the Registered Manager to coordinate and oversee the day-to-day operations of our domiciliary care services Promote and maintain the highest standards of care and service delivery Provide leadership, support, and guidance to the care team, fostering a positive and collaborative work environment Assist in the recruitment, training, and development of care staff Conduct regular quality assurance visits to ensure client satisfaction and compliance with care standards Manage client enquiries, assessments, and care plan development Coordinate staffing rotas and ensure efficient allocation of resources Maintain accurate records and documentation in accordance with legal and organisational requirements Participate in the continuous improvement of care processes and procedures Assist in managing complaints and incidents, conducting investigations when necessary Contribute to the development and implementation of key performance indicators Participate in an on-call rota as required Network within the local community to raise awareness of our services and build strong relationships with stakeholders