Salary: £32,339 - £37,462 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
At North Lanarkshire we put the needs of our people first. We are committed to delivering high standards of person-centred care at home, promoting greater independence and choice, ensuring our people feel safe and able to remain living in their homes.
An exciting opportunity has arisen for enthusiastic and hard-working individuals to join our busy Home Support Service. If successful, you will manage, supervise, direct, and lead a team of Home Support Schedulers to deliver outstanding customer care and quality service to the people of North Lanarkshire.
You will monitor and oversee the areas of scheduling and first point of contact within the Home Support Service. You will support the scheduling system and decisions regarding the redeployment of Home Support Workers, monitoring service continuity to promote high-quality service provision while ensuring the needs and preferences of service users are respected. You will manage and effectively utilize resources, monitoring provision capacity and costs. You will provide extensive support, guidance, training, and development to your team, ensuring quality service delivery through continuous improvement for better outcomes for staff and service users.
You must have the ability to create and design new performance information and produce analyzed data for senior management to help improve service user outcomes. You will also monitor workload activity levels, including the use of telephony technology to maintain service level standards and customer quality care via telephone call monitoring.
Applicants must have excellent IT skills and the ability to audit and analyze data from all systems used for the purposes of service improvement.
To undertake this role effectively, you must demonstrate excellent supervisory, communication, influencing, and interpersonal skills. We are looking for organized and resourceful individuals with problem-solving skills and a 'can do' approach, able to work well under pressure.
Experience working in a social work or home support-related environment is essential. You must possess an HNC, SQV Level 3, or equivalent qualification.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise, demonstrating our commitment to supporting Care-Experienced People.
Application Instructions
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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