We are looking to recruit a Relief Hostel Manager to support our fantastic network of hostels throughout England & Wales.
In this exciting role, you will be supporting a large and diverse portfolio of hostels. The length of relief placements and size of hostels you support will vary. You will be responsible for the day-to-day operational management of the hostels and customer experience in a relief capacity. You will also work on a range of projects as agreed with your Operations Manager.
A full driving license is required and access to your own vehicle as the role will require travel throughout the network. All expenses will be paid, and accommodation where required will be provided for the duration of the relief period, which could be within the hostel accommodation, staff accommodation, or could require local rental by YHA to provide accommodation nearby.
Why work for YHA?
* 10 nights free hostel stays per year for you and up to 3 friends or family
* Access to YHA’s staff discount and cash back portal
* Free YHA Membership each year
* Access to support via our Employee Assistance Program
There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will you be doing as a Relief Hostel Manager?
* You will have responsibility for the achievement of targets across all aspects of your hostel operation, including food and beverage, and will be accountable for maximising revenue while controlling expenditure.
* You will have management responsibility for a team of employees and occasional volunteers.
* You will also contribute to the team effort in the day-to-day operation of the hostel.
* You will support the Operations Manager undertaking any tasks required, e.g., housekeeping, reception, food, and beverage duties.
What Skills and Experience do you need to be a Relief Hostel Manager?
* Proven experience of working within the hospitality industry.
* NVQ Level 3 within Customer Services, Hospitality, or Tourism (desirable).
* Relevant statutory certificates such as: Food Safety Level 2 Certificate.
* APLH Level 2 (Award for Personal Licence Holders) Certificate (or prepared to undertake if not currently held).
* Knowledge and understanding of the requirements for effective safeguarding of vulnerable guests.
* Previous leadership experience, including coaching and developing others and giving feedback (desirable).
* People management experience, including recruitment, induction, personal objective setting, conducting reviews, and managing performance (desirable).
* Excellent customer service skills, including experience of handling difficult situations.
* Proven ability to manage varying pressures, including peaks in workload demands.
* Numerate, with experience of cash handling; experience of managing a budget (desirable).
* Knowledge and understanding of the core purpose of YHA.
* Proficient IT skills (ideally Microsoft Office); experience of working with computerised booking systems is essential. This role requires weekend working on a rota basis.
* Ability to cook confidently and ability to train in catering duties.
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing, and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage, and so much more please visit our jobs website.
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