Sheffield Children’s NHS Foundation Trust
Job Opportunity: Service Delivery Manager - Mental Health and Wellbeing Directorate
Join our dynamic NHS management team and take on a rewarding challenge in the Community, Wellbeing, and Mental Health Services (CWAMH). This is a unique opportunity to develop leadership skills within the rewarding environment of mental health services.
We are looking for a Service Delivery Manager to join our senior leadership team, supporting the Paediatric & Neuro Psychology and Inpatient Child and Adolescent Mental Health Services (CAMHS). You will help lead specific projects, gathering and presenting data to inform decisions, and improve quality across the teams.
If you have an analytical and detail-oriented approach, with a focus on quality, we'd love to hear from you!
Main Duties of the Job
Reporting into the Service Manager, your responsibilities will include:
1. Support operational service planning, defining performance measures, and analysing information to support service improvement.
2. Manage clinical establishment, recruitment, and budgets.
3. Lead data validation processes and monitor service progress against work plans.
4. Create performance dashboards to track metrics.
5. Improve the Patient Tracker List meeting and related processes.
6. Develop Standard Operating Procedures (SOPs), refine admin processes, and support clinical colleagues in documenting pathways.
7. Oversee the monitoring and updates to contracts and Service Level Agreements (SLAs).
8. Lead governance efforts, ensuring incident lessons are implemented and risks are documented and mitigated.
9. Collaborate with clinical and admin teams to optimise the Patient Administration System (SystmOne).
10. Reduce administrative burdens for clinical staff to enhance workflow efficiency.
About Us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
* Brilliant Place to Work
* Leaders in Children's Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
Job Responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Diversity Statement
At Sheffield Children's, we are committed to creating an inclusive environment that celebrates diversity and supports everyone's success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver.
Person Specification
Qualifications and Training
* First Degree or equivalent relevant professional qualification
* Evidence of Continuing Professional Development
* PRINCE2 practitioner certificate / other formal project management training
Experience
* Business management systems development and implementation experience
* Effectively managing complex organisational change
* Service improvement and process redesign to increase efficiency and streamlined patient experience
* Multidisciplinary and multi-agency collaborative working
* Human resource management
* Leading and managing individuals / teams to achieve challenging objectives
* Leading and developing performance monitoring and management systems
* Project management of major schemes or initiatives
* A comprehensive knowledge and understanding of current national health policies and key issues in the NHS
* A thorough knowledge of the environment in which the Trust operates including structural, financial and capacity issues, both internal and external to the NHS
* Hold a senior management position in an acute NHS Trust
Knowledge and Skills
* Strong leadership and team working skills
* Influencing and negotiation skills required to generate and deliver action and change in complex environments
* Ability to lead and work collaboratively with a diverse range of people
* Excellent verbal and written communication and presentation skills
* Evidence of working with numerical and other data, and ability to analyse, interpret and present complex data
* Ability to think laterally, identify and evaluate options, present and decide upon workable solutions
* Ability to manage diverse groups of staff
* Ability to develop and deliver training programmes
* Excellent ability to motivate staff and generate action
* Evidence of interpreting complex information
* Ability to develop and implement strategic and tactical plans
* Good working knowledge and experience of mainstream software
* Good knowledge and understanding of the functionality of hospital patient information systems
* Ability to develop and interpret financial plans of service developments
Personal Attributes
* Personal and professional credibility and authority
* Highly self-motivated with personal stamina, drive and resilience
* Highly articulate with well-developed negotiation and facilitation skills
* Competent at building purposeful working relationships
* Ability to prioritise issues, manage a diverse workload and meet tight deadlines
* Commitment to continuing professional development
* Willingness to represent at meetings, conferences and courses
* Committed to involving patients and public in strategic planning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Salary
£46,148 to £52,809 a year, pro rata for part time
Contract
Permanent
Reference Number
425-25-6872228
Job Locations
Sheffield Children's NHS Foundation Trust
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