Execution and managing the evaluation of reports and repair quotations for Spain & Portugal through telephone lines and email and our own applications. Ensuring the effectiveness of repairs and monitoring of our contracted services, contact and monitoring of the repair orders and repair agents.
* Management and processing of repair quotations, to allow optimal cost control and possible savings in the repair quotations received, which requires both technical knowledge and negotiation skills.
* Management of incidents of users of our policies, acting as an intermediary between D&G and the repair agents, improving service levels.
* Management of manufacturers (Electrolux, Haier, Baxi, Whirlpool and BSH), as main repair agents.
* Direct contact with repair agents and central offices for monitoring and helping to analyse doubts regarding repair quotations, repairs and policy management.
* Reviewing, evaluating and validating with manufacturers the proposed models for product replacements.
* Assist in the supervision of accounts payable and accounts receivable for the completion of cancellation procedures for the plans of our main manufacturers – clients.
* Collaboration in the maintenance and/or creation of the total network of repair agents for Spain.
o Maintain the repair agents NETWORK updated (Contacts, managed manufacturers, etc.)
o Autonomy to search for and contact new repair agents and manage collaboration with them.
* Reassign repair orders based on manufacturer and geographic area.
* Monthly audits of the repair agents on rejected and accepted quotations.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
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