Public Engagement & Insights Senior Specialist
Agenda for Change Band 7
Job overview
Join our award-winning communications and engagement team and make a real difference in shaping health and care services that truly reflect the needs and voices of our communities.
We are looking for a highly creative, innovative, and results-driven Public Engagement & Insights Senior Specialist to lead transformative engagement and ensure the voices of people and communities drive meaningful change and are embedded in everything that we do.
We are seeking someone who thrives in a fast-paced, forward-thinking environment—bringing fresh ideas, insight-driven approaches, and a deep understanding of NHS engagement to influence decision-making at the highest levels.
What you’ll do:
* Lead pioneering public engagement that enhances patient and public involvement in health and care services in Devon.
* Develop insight-gathering approaches using qualitative and quantitative best practice methods.
* Work collaboratively with internal teams and key system partners to co-develop solutions.
* Ensure engagement activities are inclusive, impactful, and drive improvements.
What we’re looking for:
* A strategic thinker with proven expertise in public engagement and insight generation.
* Experience designing and delivering innovative engagement initiatives.
* Exceptional communication and stakeholder management skills.
* A passion for amplifying the voices of diverse communities.
If you’re ready to be part of a team that’s setting new standards in NHS engagement, we’d love to hear from you!
Main duties of the job
· Be a specialist for involvement, supporting the delivery of ICB and system involvement programmes and help ensure compliance with any national and regulatory expectations for public engagement, including managing and being an expert on public consultation and staying up to date with the latest guidance.
· Provide strategic engagement support for high-profile service transformation and change programmes; ensuring engagement and consultation activity is in line with ICB duties.
· Support communication campaigns with engagement insights to encourage the population health agenda for the ICB.
· Develop and maintain online engagement tools – mainly the engagement platform and insights library.
· Support delivery of the Devon Engagement Partnership and oversee the delivery of the People and Communities Framework from a public engagement perspective.
· Facilitate and scrutinise stakeholder engagement plans to ensure inclusive engagement practices are followed.
· Work collaboratively with key stakeholders to develop engagement that resonates with target audiences.
· Evaluate the effectiveness of patient and public engagement campaigns using appropriate metrics and data analysis techniques.
· Use well-established experience and industry standard disciplines and methods to plan, deliver, and evaluate engagement activity.
Identify positive opportunities for the ICB to enhance its engagement activity, events, and reputation and implement appropriate support for key partners.
Working for our organisation
As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing, and care. It aims to transform health and care services so they are clinically, socially, and financially sustainable.
Our vision is simple: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.
Detailed job description and main responsibilities
Eligibility to Work in the UK – Important Information
NHS Devon does not currently hold a sponsorship license to support visa applications. We have been able to successfully meet our recruitment needs without the requirement for visa sponsorship. As such, we are only able to consider applications from candidates who already have the appropriate legal right to work in the UK at the time of application. We are committed to fostering an inclusive and diverse workforce and welcome applications from all qualified individuals who meet this requirement. Thank you for your understanding.
· Where the post is a temporary position there may be a possibility of the post becoming permanent.
· All posts can be considered as development opportunities if applicants do not meet the essential criteria at the time of appointment but would be able to meet this in a reasonable time frame.
Vacancies may close early if a high volume of applications are received.
Please see the attached Job description and person specification for full details of the role and responsibilities.
Person specification
Qualifications
* Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
* Continued professional development in relation to engagement, consultation, and significant service change.
Experience
* Significant experience of successfully operating in a politically sensitive environment.
* Experience of designing engagement programmes and toolkits.
* Demonstrated experience of co-ordinating projects in complex and challenging environments.
* Experience of drafting briefing papers and correspondence at senior management team level.
* Experience of business planning processes and support budget setting for the department.
* Understanding of the public sector.
* Demonstrated experience in a healthcare environment.
Skills and Attributes
* Skilled communicator with the ability to construct and deliver concise yet insightful communications on complex matters, for dissemination to diverse audiences.
* Capable of navigating complex and difficult situations, requiring persuasion and influence skills to deliver clear ideas and concepts where there may be barriers to understanding.
* Experience of creating and giving presentations to a varied group of internal and external stakeholders.
* Evidence of success in efficient and effective project and programme management.
* Skills for nurturing key relationships and maintaining networks.
Analytical Skills
* Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
* Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
* Numerate and able to understand complex issues combined with deep analytical skills.
* Ability to analyse and interpret very complex information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues.
* Problem solving skills and ability to respond to sudden unexpected demands.
* Strategic thinking – ability to anticipate.
* Attention to detail combined with the ability to extract key messages from complex analysis.
* Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
Planning Skills
* Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
* Experience of setting up and implementing internal processes and procedures.
Management Skills
* Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
* Skills for managing projects ensuring they meet financial targets.
Autonomy / Freedom to Act
* Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
Equality and Diversity
* Understanding of and commitment to equality of opportunity and good working relationships.
Other
* An ability to maintain confidentiality and trust.
* Used to working in a busy environment.
* Strong adaptability, flexibility and ability to cope with uncertainty and change.
* Commitment to continuing professional development.
* Professional calm and efficient manner. Strong effective organiser.
* Commitment to continuing professional development.
* Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
* Experience of managing a team.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Steven Clark
Job title: Stakeholder Engagement and Public Affairs Manager
Email address: steven.clark16@nhs.net
Telephone number: 07812512388
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