Job Title: Neighbourhood Housing Officer
Location: Dundee - Hybrid Working
Hours: 35 hours per week
Days: 5 day per week (Monday-Friday)
Salary: £37,792 - £44,367 (+ Car Allowance)
Closing Date: Midnight on Sunday 27th April
An opportunity to make a positive impact on peoples’ lives and community.
Caledonia Housing Group - ranked as one of the top 25 Housing Associations and Scottish companies to work for in 2024.
Caledonia Housing Association is one of Scotland’s leading social housing providers and has been recognised as one of the top UK Housing Associations to work for, with the vision of providing “Homes and Services that make life better”. We are committed to providing high quality affordable housing, building new homes and transforming customer services. Caledonia Housing Group provides services to approximately 5,300 homes and in excess of 2,000 private owners across 8 local authority areas.
A place where everyone can thrive
The Neighbourhood Officer is a Hybrid Role, which means you will work flexibly from a range of sites including: working from home, at Caledonia Group Offices, or on a mobile basis to be near customers or assets.
Our “Agile for Everyone” working model recently received a national cultural transformation award.
Supporting the health and wellbeing of our people, and an inclusive culture where everyone feels valued is fundamental to who we are.
As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits including:
* 36 days annual leave (increasing with service)
* Sector leading pension scheme, matched up to 12% by us
* Pension Salary Sacrifice
* FREE membership of a healthcare cash plan, including cover for dependents
* Paid Volunteering Day
* Car allowance
* Cycle to Work Scheme
* Employee Counselling Service
* Enhanced benefits for maternity, paternity and adoption leave
As an inclusive employer, we’re open to having a conversation with you about flexible working.
About the role
We have an exciting opportunity for an enthusiastic and motivated Neighbourhood Housing Officer to add value to the Association's busy Customer Services Department.
You will be responsible for managing one of our Housing Hubs within the Dundee area, whilst supporting other neighbourhoods as required. This is a frontline role where the Neighbourhood Officer will have responsibility for managing a broad range of landlord services including all estate/neighbourhood management, tenancy enforcement activity, income management, customer engagement, lettings, void and responsive repairs management. You will also be accountable for monitoring budgetary spend and performance across your housing management area.
A full UK driving licence and access to own vehicle is essential for this role.
What you will bring
You will have had experience of working within a fast-paced social housing environment delivering housing management and frontline services to a diverse range of customers. You will be committed to achieving positive service outcomes and for delivering an excellent customer experience.
If you are committed to delivering first class levels of customer service and support, are proactive as well as positive, are a true team player and have a "can do" approach, then we would like to hear from you!
Interested in learning more?
If you would like to be part of a supportive and flexible work environment, while being part of an organisation committed to making a difference please click on the ‘Apply’ link or visit the ‘Join Us’ section of our website www.caledoniaha.co.uk.
A registered charity no: SCO 13988. Caledonia strives to be an equal opportunities employer and welcomes applications from all sections of the community. A Registered Scottish Charity No SCO13988.
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