Full-Time (37.5 hours per week) Do you have experience in using an NHS Patient Administration Service (PAS), in particular CERNER PAS? Do you have excellent customer care skills with experience of handling difficult conversations? We are looking for an experienced individual to train, coach and lead our booking coordinators and administrators. As the focal point for all training, coaching and queries, you will be used to working in a busy department with competing priorities. Focusing on ensuring you maintain a high standard of teaching for those around you and supporting members of the team. You will have experience in developing and updating role based courses to support the needs of the department, both on the job and in classroom sessions. As part of the role, you will also be liaising with internal/external staff and patients, helping to organise appointments, rescheduling and covering for team members on occasion. You will be joining a supportive and progressive environment where you will be encouraged to develop and enhance your professional skills. If you are customer and service focused, have the aptitude to understand and train CERNER PAS in a healthcare environment and can help transform the way we deliver care to patients as part of the wider patient services team, then this new and exciting role could be for you. The hours for the position are Monday to Friday between 08:30 and 16:30. PREVIOUS APPLICANTS NEED NOT APPLY For further information please contact the Outpatients Assistant Service Manager on 01483 571122 ext. 4798