Job Description
JOB TITLE: TA Allocations Officer\n LOCATION: Ealing, West London, Hybrid Working 2 days office / 3 days remote\n\nPAY RATE: £22.33 PAYE / £29.05\n START DATE: ASAP\n DURATION/Hours: 3-month initial contract/ 35 hours a week \n IR35 STATUS: Inside \n\nAbout the Role:\n\nAre you passionate about making a difference in the community? Join our dynamic team as an Allocations Officer and play a crucial role in implementing the Council's Housing Allocation Scheme. You will be responsible for letting Council and Registered Provider (RP) housing to shortlisted applicants, participating in the letting of temporary accommodation, and providing high-quality advice and information to customers.\n\nKey Responsibilities:\n\nHousing Allocation: Advertise and let Council and RP homes to applicants on the housing register.\nCustomer Support: Provide advice and information to customers regarding housing options and rehousing prospects.\nLiaison: Maintain regular communication with RP partners and ensure the Council receives its full nomination quotas.\nProject Participation: Lead and participate in projects to improve customer service and meet departmental targets.\nPolicy Review: Contribute to policy and procedure reviews within the Allocations Team and Department.\nTemporary Accommodation: Assist in letting various forms of temporary accommodation to homeless households.\nData Management: Maintain accurate records and provide statistics to support departmental working and target setting.Key Performance Indicators:\n\nMonitoring lettings against set targets for particular groups.\nEnsuring timely lettings of void properties.\nMaximising the number of RP lettings and adherence to nomination agreements.\nReducing households in temporary accommodation.\nCompleting projects within set time frames and budgets.Essential Knowledge, Skills & Abilities:\n\nKnowledge of the Council's Housing duties under relevant legislation.\nUnderstanding of Choice Based Lettings and homelessness duties.\nExperience using Locata (desirable)\nAbility to assess and engage with residents to meet their accommodation needs.\nProficiency in IT systems for record maintenance.\nStrong teamwork and relationship-building skills.\nExperience in working on projects to improve housing services.Essential Experience:\n\nExperience in a Housing Allocation setting, either in a Council, Registered Provider, or Private Sector work setting.
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