Description
: Customer Service Advisor - German Speaking
Crewe, Cheshire - Onsite
Salary: £24,211.20
Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize!
About Our Company
Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by the world’s largest brands, telcos, and banks to deliver innovative solutions and exceptional services for a billion of their customers.
What will you do?
As a German speaking Customer Service Advisor, you will be supporting and providing outstanding customer service over the phone to both our customers and our field technicians across Germany.
Your main responsibilities will include:
1. Answering inbound calls and outbound calls to customers and technicians regarding appointments/problem resolution
2. Handling and recording complaints
3. Responding to and managing the 'Live Chat'
4. Responding to customer reviews
5. Ensuring that customer SLAs are met
6. Respecting the value of information by following Likewize’s data protection / information security policies and procedures
What do you need?
To succeed in this role, you will need:
7. Time management - you need to be able to prioritise between dealing with customers and managing the back office
8. Dealing with objections while maintaining and developing the relationship with the customer
9. Working in a fast-paced environment and achieving monthly targets and KPIs
10. Ability to problem solve and multitask
11. Excellent telephone manner
12. Must be fluent in both English & German
What do we offer?
At Likewize, we care about you and your progression. We offer:
13. 22 days annual leave, Increasing through length of service.
14. A competitive salary and benefits package
15. A supportive and collaborative culture
16. A fun and dynamic work environment
17. A range of learning and development opportunities
18. Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
19. Access to a GP at any time, with prescriptions delivered to your home or work
20. Enhanced Maternity, Paternity & Adoption
21. My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
22. A fully paid Employee Assistance Programme
23. Free access to the company gym
24. Free onsite car parking
If this sounds like you, apply now and join our team!
We are also interested in speaking to candidates that are fluent in Dutch.