This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.
Salary: £26,500 per annum, plus company benefits
Contract: Permanent, Full Time
Shifts: 37.5 hours per week, Monday to Friday, 8:30am until 5pm or 9am until 5:30pm with 1 hour unpaid break
Work Model: Hybrid, working from home 1 day a week after training
Williams Lea seeks an Office Services Operator to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of the role
The Office Services Operator will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager.
The Office Services Operator will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.
Key Responsibilities
* Deliver an exceptional electronic and hard copy file management service
* Work with the client’s document management system to create and edit documents
* Work with the practice management system to open, close, and add contacts and clients
* Work with the client’s relevant software packages
* Provide photocopying, scanning, and printing as per customer instructions
* Collect and complete any information required for billing or client charge back data
* Extensive computer and data related tasks
* Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreement
Key Skills
* Experience of working in a corporate environment
* Experience working on Microsoft Office programmes
* Excellent customer service skills, confident in liaising with Clients and strong communication skills
* Client-focused approach to service provision through personal commitment to their business
* Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
* Ability to work under pressure within tight deadlines with flexible approach
* Continual improvement mentality, open and receptive to feedback
* Build and grow relationships with key Clients and service users
* Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
* 25 days holiday, plus bank holidays (pro-rata for part time roles)
* Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
* Life Assurance
* Private Medical Insurance
* Health Assessments
* Discounted gym memberships
* Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
About Us
Longevity driven by innovation
In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
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