General Manager | London, E10 | 35 hours per week | £44,000 per annum
Increase your chances of an interview by reading the following overview of this role before making an application.
Community Transport Waltham Forest is a busy transport charity providing passenger transport support to a wide variety of organisations across East London as well as delivering transport services on behalf of public bodies.
We are seeking a dynamic and experienced General Manager to lead and oversee the day-to-day operations of our organisation.
Are you the right person for the job?
* A degree or other equivalent professional qualification
* Full driving licence
* Experience in managing, monitoring and reporting to a management board, external funders and partners
* Administrative experience including the management and operation of management software systems and procedures including audits
* Experience of managing budgets and financial reporting systems
* Experience of leadership of a team of staff
* Commitment to personal/professional development
* Working knowledge of Passenger Transport
* An understanding of procurement, contracts, risk assessments, health and safety and traded services in organisations
* Experience of working effectively with a wide range of external partners
* Excellent organisation skills
* High level communication skills and ability to motivate, inspire and negotiate at all levels
* Excellent time management skills to organise own and team priorities on day to day basis
* Ability to consult and share decision making with senior leadership
* High Standards of Professionalism
* A total commitment to Equality Diversity and Inclusion
* Willingness to take on other roles and responsibilities within the team
What will your role look like?
* Coordinate and oversee operations with Fleet Supervisor
* Deputise for CT Director
* Ensure all operations are carried on in an appropriate, cost-effective way
* Ensure processes remain legally compliant
* Formulate strategies for improving performance, procuring material and resources and securing compliance
* Mentor team members, find ways to increase quality of customer service and implement best practices across all levels
* Ensure CT remains compliant, efficient and profitable
* Provide additional resource such as driving support to enable delivery of services when required
* Develop and implement an operational plan with aligned goals
* Ensure service meets member expectations through surveys, complaints, and monitoring
* Draft and review policies for Director approval
* Monitor and improve service quality
* Prepare Quality Mark applications and FORS audit, and manage BSOG claims
* Determine staffing needs and implement HR policies
* Ensure a safe, healthy work environment and compliance with regulations
* Recruit, train, and manage staff performance
* Address disciplinary matters when needed
* Identify risks and implement control measures
* Arrange insurance coverage and ensure staff understanding
* Collaborate with the Treasurer to prepare and manage the budget
* Prepare proposals, and participate in fundraising
* Approve expenditures, ensure grant compliance, and manage new services
* Maintain relationships with community groups, funders, and organisations
* Manage the organisation’s commitment to equality and diversity
* Undertake additional tasks as required by the role
What can you expect in return?
* Full Induction
* On-Site support from the team
* 23 days holidays plus bank holidays
* DBS paid for
* Free Parking
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
#J-18808-Ljbffr