The post holder, working closely with the Service Manager, will be responsible for
ensuring the efficient and effective delivery of patient care within their Directorate.
The post-holder will be expected to identify and implement initiatives to improve
services, with delegated responsibility from the Service Manager, and lead
designated projects to ensure key performance targets (financial, operational and
clinical) are met.
The post holder will provide direct support to the Service Manager (and cover during
absence) in leading a team who will provide focused pathway management for long
waiting patients and wider coordination of training across the whole Care Group. In
collaboration with the Senior Management team and with their Clinical Director, they
will ensure that administrative colleagues have clear development materials and
competency packages in all key areas of data quality, including 18 week RTT,
Cancer RTT and the validation of patient pathways.
The post holder will also provide a senior point of contact to A&C staff, enabling
patients to receive treatment in accordance with the NHS Constitution and the Health
and Social Care Bill 2011. The post holder will work closely with clinical and nursing
leads to ensure a high standard of patient care is delivered within clinical
directorates, in line with the Trust policy and standard operating procedures.
Assist the Service Manager, General Manager, and Gynaecology Leads with
health promotion within the programme.
To be able to provide patients with information in an empathetic and
sympathetic way.
To ensure, where applicable, that any changes to the administrative
processes which may impact on the clinical areas are disseminated effectively
and timely to the various clinical teams.
To support and implement changes within the administrative team as directed
by the senior management team.
To provide patients with advice regarding the administrative processes of the
Gynaecology Service as and when required
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
To view the main responsibility, please see the attached the Job Description and Person Specification.
This advert closes on Monday 16 Dec 2024